Help Scout
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Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Help Scout develops Help Desk software and customer support tools.
Help Scout
4d ago
As we venture into this next season of support, where AI will make our landscape more competitive and providing human support will become more demanding, what kinds of skills should we be developing?Read the full article ..read more
Help Scout
1w ago
Learn what customer experience KPIs are, plus nine we think are worth tracking for almost any team.Read the full article ..read more
Help Scout
2w ago
There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team.Read the full article ..read more
Help Scout
2w ago
Your guide to the customer success manager role with insights into responsibilities, career trajectories, and salary expectations.Read the full article ..read more
Help Scout
2w ago
Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.Read the full article ..read more
Help Scout
3w ago
Today’s support professionals need a specific type of reading skill to comprehend customers’ incoming emails in the high-pressureRead the full article ..read more
Help Scout
3w ago
From accessing order details to processing refunds and cancellations all in one place — learn how to spend less time switching systems and more time taking care of customers with Help Scout's Shopify integration.Read the full article ..read more
Help Scout
1M ago
Discover 8 different ways that customer support teams can make use of capacity that may be freed up when AI tools automate some portion of their work. From professional services to internal tooling!Read the full article ..read more
Help Scout
1M ago
Discover how customer engagement metrics can transform your business strategy for better, more personalized customer experiences.Read the full article ..read more
Help Scout
1M ago
Elevate your communication with sales email templates and best practices that engage and convert.Read the full article ..read more