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Help Scout Blog
Discover applicable ideas for how you can delight customers and build/mea..
Some customers just want to call you, while others prefer email or even social media. Over the last few years, though, live chat has ..read more
Managing customer retention is an incredibly important part of growing a sustainable business. According to research from Harvard Business ..read more
Since committing to Diversity and Inclusion (D&I) is a key part of our values at Help Scout, we decided to run our demographic and ..read more
When the search for your next talented teammate is done and you have the signed offer letter in hand, the hard work of keeping them ..read more
You know you need to delegate. Everyone’s saying it — “delegate more!” — as if delegation is the solution to all of your ..read more
It’s notoriously difficult to wrangle a shared inbox. Emails slip through the cracks; teams accidentally send out multiple responses; ..read more
Customer service should be a conversation rather than a cold, lifeless script. Given the variable nature of interacting with customers, ..read more

How can you tell if that smart and eager customer service candidate will be an engaged and productive team member? Short of inventing a ..read more
Support tickets, customer service ticketing systems, help desk tickets — these terms are ubiquitous in the customer service software ..read more

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