“It’s new, so everyone needs training on it.” Nope.
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore “We’re introducing something new,” your client says. “So of course everyone needs to be trained on it.” Hmmm. Really? Maybe your client is thinking this: “This new thing is so bizarrely new that no adult Earthling could possibly figure it out without formal training.” Or maybe they’re really thinking this: “This new thing is a pain in my neck and I don’t know how to introduce it. I’ll have L&D train everyone and call it a day.” Either way, the client is expecting you to unleash an avalanche of “training” on innocent people who would rather just do their jobs. Example “Please ..read more
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How to make mandatory training relevant
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore “How can we make mandatory training more than a tick box exercise?” That’s the top topic voted by blog readers, so here’s my take. For “mandatory training,” I’m picturing any material that says some version of “Follow these rules.” It’s sheep-dip training. Everyone must be “exposed” to it, and a checkmark records that they have been exposed. How can we make it more relevant? 1. Disobey A client who says “Everyone must be trained on X” needs our resistance, not our obedience. Help the client by asking questions, such as: What problems are you seeing? Has something happened? Has ..read more
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Two examples of interactive job aids
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore I talk a lot about using Twine for branching scenarios, but it’s also useful for creating interactive job aids. Here are two examples. Diagnostic tool: Is this a gnome or what? Want to help people diagnose a problem or identify the best person to contact? Be inspired by this fun example created by Krishan Coupland in Twine: A Primer on the Capture and Identification of the Little Folk of Myth and Legend. This is basically a text-based flowchart, sending you down paths depending on the characteristics of the creature you’re trying to identify. This type of interaction has a lot o ..read more
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3 branching scenario examples to give you ideas
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore Looking for inspiration for your scenario-based training? Here are some ideas from the world of fiction. 1. Offer multiple levels of backstory in a branching scenario Branching scenarios often represent decisions that take place in a complex world. For example, let's say your scenario describes a manager, Sarah, who has to decide what to do about a long-term employee whose performance is suddenly slipping. In the real world, Sarah would have a long history with the employee that would influence her decision. That's the backstory. It can be hard to cram a lot of backstory into a ..read more
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2 types of elearning scenarios: branching and mini
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore You want people to practice making decisions in a situation that has grey areas -- that's perfect territory for an elearning scenario. But what type of scenario do you need? Will a one-scene mini-scenario be enough, or do you need to invest the (considerable!) time in creating a branching scenario? Here are some ways to figure that out. Mini-scenario: Short but mighty Just one question A mini-scenario is just one question. It gives you a realistic challenge, you make your choice, you see the realistic consequence, the end. The consequence might be a fast-forward peek into the f ..read more
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Mini-scenarios: How to help people recover from mistakes
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore In a previous post, we looked at some ways to help people learn from their mistakes in branching scenarios. How can we do the same thing in the much more limited world of the mini-scenario? A mini-scenario is a one-scene story in which the player makes a choice, sees the consequence, and that’s it. The consequence could be a fast-forward peek into the future, but the player makes a decision in just one scene. Mini-scenarios are far easier to write than branching scenarios, but they can be limited. Let’s look at ways to break out of those limits and help people practice recognizi ..read more
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3 classic tips for writing training scenarios
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore Need to write a scenario question? Get ideas from these three classic blog posts that you might have missed. Example: The same scenario question three ways What's the difference between a quiz question, a mini-scenario with poor feedback, and a strong scenario question? Compare these versions of the same data-security question and discover an unusual use for a Chipmunks CD. Example: A deeper look at "showing" feedback I've just made a decision in your scenario. Should you now tell me what I did right or wrong, or just show me the consequence of my decision? I vote for "show ..read more
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5 new scenario-based training examples to inspire you
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore I’ve added several branching scenarios to this collection of scenario-based training examples, along with questions to help you evaluate the designers’ choices. The new examples include five activities you might not have seen before: Can you convince Carla to analyze the problem instead of throwing a course at it? Your patient is HIV positive. Should you tell his wife? Your student is stressed and might be cutting herself. Can you convince her to talk to the counselor? Can you recognize gang activity and respond appropriately? Something is bothering Hana. Can you persuade her t ..read more
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Save your clients from themselves
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore "Our job is to give the client what they want." Sound familiar? It's what I was told when I started. But decades later, I'd say this instead: "Our job is to make the client look good." Often this means, "Our job is to save our clients from themselves." Make them look good... Which manager looks good? The one who helps staff do their work well and feel proud of it, or the one who makes everyone sit through a zombie presentation followed by a quiz that a garden gnome could pass? If we want to make our clients look good, we can't just give them what they think they want. ...by ..read more
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Burn your training request form
Cathy Moore | Training design ideas
by Cathy Moore
10M ago
By Cathy Moore If your organization is typical, you have a training request form. Look at it now. It probably commits 10,000 sins. For example, it might ask the client to: Identify the format and length of “the training” List the content that should be included Specify the date and location for “the training” Identify the number of people to be “trained” With this form, you’re saying, “My job is to produce whatever training you want, whether or not it will actually work.” It turns you into a worker in a course factory. If you want to have a real impact and win the respect of your organizatio ..read more
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