The CXApp | Customer Experience Blog
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The CXApp is your source for new features, trends, and thought leadership across events, executive briefings, communities and the customer experience journey.
The CXApp | Customer Experience Blog
2y ago
The primary use cases for 'reservations' in the workplace are desks and conference rooms. Straightforward and simple. We can see that offices are transforming as they adopt flexible work schedules and hybrid workforces, drawing upon the need for a way to manage these commonly used spaces at work.  ..read more
The CXApp | Customer Experience Blog
2y ago
Platforms and services need to be convenient, all-inclusive, and engaging. In today’s hyper-intense market, there is no other way ..read more
The CXApp | Customer Experience Blog
2y ago
Large companies are inherently complex. Work environments in as much are stagnant, but workers come and go. Therefore information is disconnected and piling up.  ..read more
The CXApp | Customer Experience Blog
2y ago
The rise of the use of mobile coupled with the digital workplace has transformed the employee experience, and organizations are prioritizing mobile in their corporate strategy more than ever. In the past, a mobile strategy would be a secondary thought in strategy sessions, and mobile would have to adapt to the way apps worked on larger devices. Now, the way employees interact with their mobile phones is at the forefront of the user journey and digital workplace strategy. In this blog, we’ll go over 5 ways that a mobile-first approach makes the employee experience better.&n ..read more
The CXApp | Customer Experience Blog
2y ago
We can all agree, the pivot to a hybrid workplace and remote work has significantly impacted employee experience. What worked before to keep employees engaged in the office is less relevant with each passing day. Employees were attracted to on-site perks and amenities, many of which were designed and available pre-COVID; they now value perks that cater to their new hybrid lifestyles. Ping-pong tables, catered lunches, social engagements, are still very much exciting but, at the same time, less of a priority, and it makes perfect sense why. Not everyone is on-site all of the time.  ..read more
The CXApp | Customer Experience Blog
2y ago
The past couple years have really changed the world of briefing programs, and how briefing teams choose to operate during the pandemic. With the sudden need for virtual briefing platforms to complement or replace in-person briefings, it has put briefing teams on a level playing field. Despite restriction easing in many areas, many customers may not be able to attend in person, and it's uncertain when in-person will again be the norm. It’s become more important than ever to stand out and make the virtual experience exceptional. In this post, we’ll explore 6 considerations for doing just that ..read more
The CXApp | Customer Experience Blog
2y ago
Employee engagement is a key part of your long-term growth strategy - when you’re able to engage and retain your employees, you can reduce turnover and boost productivity and performance. With a distributed workforce that is on-site, at home or somewhere in-between, it can be challenging to offer a great workplace experience to everyone. That’s why it’s important to explore and use different tools and technologies to help create an employee engagement strategy that truly supports all of your employees, no matter their location.   ..read more
The CXApp | Customer Experience Blog
2y ago
During pre-COVID-19 days, the office was a place where employees would work, connect and collaborate with one another. It served as a central location where companies could build their culture and take steps to ensure that it was strong, cohesive and innovative.   ..read more
The CXApp | Customer Experience Blog
2y ago
The hybrid workplace is top of mind for many organizations as they’re figuring out how best to operate during the pandemic. There’s a lot to consider when it comes to the physical office, as employee preferences are changing and new COVID-19 variants are popping up. Hiring managers have come to realize that a robust hybrid work strategy is paramount in fostering productivity and attracting and retaining new talent.  ..read more
The CXApp | Customer Experience Blog
2y ago
Creating an exceptional hybrid event experience begins with examining the experiences of both remote and in-person attendees.  ..read more