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Did you know, as per a report by Soocial, 30% of businesses have reported that their cloud transformation did not meet the standards they had planned for? The reason behind this is the lack of planning before moving to the cloud environment. Many companies directly migrate to the cloud without strategizing their transfer from their legacy system. They assume that it’s merely a matter of flipping a switch, but it’s more complex. Businesses fear the challenges that might occur during the transition to the cloud, but with a well choreographed cloud migration planning, the process could be smoothe ..read more

Cloud is the new sugar rush in the market. And why not it be? According to a survey, 88% of companies are already using the cloud for either an application or data. Another set of 80% of respondents mentioned they are planning to move to the cloud with co-location services by 2025. Amidst this increasing interest of businesses towards cloud migration, a lot still needs to be solved at the crossroads. The thought of migration brings a lot of questions. Is migrating to the cloud the right move? Which cloud should we move to? Where to begin from? What are the best foolproof cloud migration strate ..read more

Salesforce recently announced the general availability of Tableau Pulse, generative AI-powered insights for customers, to empower them with faster decision-making. It comes free with all editions for Tableau Cloud and Embedded Analytics solutions. What is Tableau Pulse? Tableau Pulse, powered by generative AI, delivers insights in both natural language and visual format. This intuitive interface makes it easier than ever to discover critical metrics, gain valuable insights, ask questions, and connect data to real-world business contexts. Additionally, Tableau Pulse leverages the security of th ..read more

Today, organizations of all sizes rely on complex and interconnected IT infrastructure, making it challenging to proactively identify and solve the issues that can disrupt business operations. In this blog, we’ll introduce you to ServiceNow ITOM, a platform that helps you gain a 360-degree view of your IT infrastructure. So, let’s get started with a simple overview of ServiceNow IT Operations Management. What is ServiceNow ITOM? ServiceNow ITOM is a cloud-based Software-as-a-Service (SaaS) platform that manages technology-related operations, ensuring optimal performance aligns with business ob ..read more

$3.1 trillion, This is the estimated revenue lost by businesses each year due to poor customer service, according to research from Qualtrics. That’s more than Canada’s GDP ($2,139.84 billion in 2022)! Poor customer service affects revenue and deteriorates a brand’s reputation. Think about your own experiences. How often have you stepped out from frustrating interactions feeling unheard, undervalued, and ready to move your business elsewhere? Those micro-moments of dissatisfaction, amplified across millions of customers, become a torrent of lost revenue and shattered trust. But, what if each cu ..read more

Recently, Salesforce announced Marketing Cloud Growth edition, a new license designed to help small businesses leverage the power of CRM, AI, and data to drive efficient growth. This edition establishes a connection between marketing automation and sales, service, and commerce – all built on the trusted customer platform, Einstein 1. Further, Salesforce added that Data Cloud is free to marketers, making first-party trusted data easily accessible with the AI capabilities to create customer experiences layered with personalization. How is it important? 51% of marketers already utilize generativ ..read more

Recently, Salesforce announced the general availability of Slack AI, a trusted and reliable experience built on Generative AI for Slack, the most popular workplace communication channel. Through AI-powered search, channel recap, and thread summaries, customers can quickly get their hands on collectively shareable knowledge via guided experiences over Slack. These capabilities empower customers to look for relevant answers and refine and utilize shared knowledge. What makes it significant? As per Gartner, approximately half of digital workers are unsatisfied with information overload, strugglin ..read more

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Legacy ITSM systems have long been the backbone of workflow management for businesses, but they come with their share of limitations. Burdensome workflows, slow response time, and lack of scalability are just a few of the shortcomings. According to a survey by ServiceNow, 68% of users find their legacy ITSM systems clunky and difficult to use, which highly affects the business teams’ productivity. Alas! The larger, heavier, and more complex a legacy system will be, the poorer its performance would be. Yet, the emergence of cloud-based ITSM tools has changed the landscape. In this blog post you ..read more