Behind the scenes with…Prateek, Expert at Microsoft, India. Welcome to GigCX Behind the Scenes! Ever wondered just how our Experts gig? You’ve come to the right place. In this series, we’re going behind the scenes with our Experts from across the globe to uncover the inside scoop of their day-to-day experience, what they like about their role, how they spend their earrings, and much more. This week, we spoke to Prateek from India about their experience as a Microsoft Expert. Let’s hear what they had to say… Tell us a bit about yourself? My name is Prateek and I was born and brought up in Panip ..read more

We’re delighted to have won the Silver Award for the “Best Customer Engagement Approach” at this year’s European Contact Centre and Customer Service Awards (ECCCSAs). In its 21st year, the ECCCSAs is the longest -running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers. Highly regarded for its robust judging process, the ECCCSAs recognise and award organisations that value their people, continually innovate to improve the customer experience, and operate effici ..read more

Behind the scenes with…Diego Argenti at DAZN, Italy. Welcome to our latest GigCX blog series! In this series, we’re going behind the scenes with our Experts from across the globe to uncover the inside scoop of their day-to-day experience, what they like about their role, how they spend their earrings, and much more. This week, we spoke to Diego Argenti from Italy, about his experience as a DAZN Expert. Let’s hear what he had to say… Tell us a bit about yourself? My name is Diego and I’m from Italy. I love all form of sports, but football is my favourite. Since DAZN is a live sports streaming s ..read more

A global gas shortage. Empty grocery shelves. COVID-inspired toilet paper hoarding. These are just some of the cumulative effects the product supply chain crisis, which has disrupted the lives of consumers everywhere. Much like the product supply chain, the customer service (CX) industry presents a very fragile supply chain as well. Although most companies are beginning to bounce back in the aftermath of the COVID-19 pandemic, maintaining a high level of service remains a tricky challenge, and something that many companies have yet to master.  Here are three reasons GigCX can fill the gap ..read more

Behind the scenes with…Janet, Expert at eBay, Australia Welcome to GigCX Behind the Scenes! Ever wondered just how our Experts gig? You’ve come to the right place. In this series, we’re going behind the scenes with our Experts from across the globe to uncover the inside scoop of their day-to-day experience, what they like about their role, how they spend their earrings, and much more. This week, we spoke to Janet from Australia about her experience as an eBay Expert. Let’s hear what she had to say… Tell us a bit about yourself? My name is Janet, I’m retired and I currently live in Perth, Weste ..read more

Keep these best practices in mind as you evaluate your brand’s customer experience. This year’s Customer Service Week shone a light on the importance of personalized communication and authentic experiences. As the past 18 months have shown, the impact of pandemic-related (and other) supply chain disruption extended to customer service teams in ways not seen before. Businesses were forced to rethink how best to engage with their customers and keep a hold of their most loyal shoppers. With another successful Customer Service Week in the books, here are three key takeaways we gathered from our re ..read more

1/3 of UK consumers are unsatisfied with customer service most of the time 75% of consumers cite 9-5 call centre hours as restrictive London, UK; October 7, 2021: As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and more likely to buy from brands that feature customer-led customer service. When it comes to getting advice and support on products and services, the majority of consumers want to communicate with tried and tested product users versus customer service call centre agents.  The researc ..read more

Welcome to the latest installment in our Act Now blog series! In this installment, we’ll be exploring how subscription-based businesses can improve CX. So, what can subscription-based businesses do to complement and enhance this new customer-led journey? Journeying beyond traditional models In order to stand out against their competitors and win over new customers, subscription-based businesses need to cater to new and ever-evolving demands. Traditional contact models, based on in house contact centers or BPOs, are often not the best option when providing customer service for subscription base ..read more

Behind the scenes with…Laura, Expert at Sage, UK Welcome to our latest blog series! If you’ve always wondered just how our Experts gig, you’ve come to the right place.  In this series, we’re going behind the scenes with our Experts from across the globe to uncover the inside scoop of their day-to-day experience, what they like about their role, how they spend their earrings, and much more.  This week, we spoke to Laura from the UK about her experience as a Limitless Expert. Let’s hear what she had to say…  Tell us a bit about yourself? I’m from a small city called Lichfield, in ..read more

Welcome to our latest blog series! We’ll be exploring why you need to act now and adopt a GigCX strategy before it’s too late. In this instalment, we’re taking a closer look at why adopting GigCX will avoid you and your brand suffering from FOMO (fear of missing out!) The growth of GigCX Customer service is being shaken up for the better. The disruptive proposition of gig customer service – or GigCX – enables enterprises to deliver a hugely personalised and authentic customer experience at a significantly lower cost. But it’s also disruptive in that we have a worldwide mission to ensure GigCX ..read more