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We are AI experts revolutionizing customer experience and transforming yo..

Do you love your customers? Do they know it? Customer love nurtures your B2C relationships. The post Customer Love Benefits Both Sides: ..read more

Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is ..read more
Navedas by Cassandra Vincent - 3w ago

Futurism: “concern with events and trends of the future, or which anticipate the future.” The post CX Futurism Customer Service Buzz ..read more

Conceptual photo illustrating burnout syndrome at work The post 4 Ways To Avoid Post-holiday Burnout In Customer Service Agents appeared ..read more

It was destined to happen. The Wild West of digital media, with its international reach, enticing freedoms and little regulation, could ..read more
Navedas by Cassandra Vincent - 2M ago

The chatbot. These digital interface tools have become a familiar, sometimes funny, sometimes maddening part of online customer service. ..read more

Let’s get clear on empathy, what it means and how it fits into creating great customer experience and your company culture. The post ..read more

Yeah, we know. Relationships are hard. But human beings (and businesses) don't do well on an island alone. Build your CX and EX together. ..read more

High stress, low wages, abuse. We’re not talking about indentured servants, we’re talking about customer service. Unfortunately, ..read more

Business challenges are like levels in a game. The more tools, skills and tricks you have (especially if you’re a noob), the more ..read more

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