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Dealing With Humans
Hi! I'm Don, and thanks for stopping by. I am 55 and live. I manage d..
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In producing live music shows, you quickly learn about dealing with humans. From an audience perspective, it seems pretty simple. A bunch ..read more

What little thing stands out about businesses you like to patronize? Do they make you feel special? Do they go out of their way for you ..read more

I have a friend that loves to get her hair done at a place where they give her a glass of wine and remember her name and things about her ..read more
I have used Amazon three times. It is not that I am against it. I just prefer dealing with humans. I want my emotional needs met with ..read more

How did the holidays go for your business and your front line?  Chances are, you had your challenges with difficult customers. When a ..read more

Most of us in the business of taking care of people step it up a notch around the holidays, much like everyone does.  We amp up the ..read more

What’s your story? We all have one. Most likely we have more than one. That means your customers or guests do too.  When someone ..read more

How do you feel about those especially rude or demanding customers that creep in to your life in the business you have chosen to be in ..read more

How “present” are you with your customers? Do you make eye contact? Do you go beyond answering a question with any descriptive ..read more
I am going to come right out and say it. Customer service can save the world.  I know, it’s kind of a ridiculous thing to say, but I ..read more

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