Korbyt Anywhere for Webex is now available as an expansion to its digital signage platform, offering interoperability with Webex devices. Digital Signage: Creating Maximum Impact for Your Business CallTower Upgrades Webex Calling With MMS and SMS Capabilities ASC Joins Select Few Webex Call Recording Providers The solution enables teams manage all of their digital signage hardware through a single application whether they are working from home, the office, or on the go. According to the enterprise communications provider Korbyt, this latest innovation will allow business users to utilise Cis ..read more

Today’s customers expect more from their interactions with businesses. They don’t just want experiences to be fast and convenient, they also want them to be tailored to their specific needs and preferences. Studies show that companies that excel at personalization generate up to 40% more revenue than their competitors. Plus, 71% of customers expect consistently personalized interactions. However, it’s not just consumers that demand personalization. Companies embracing new CX strategies also need a personalized approach to ensure they can achieve their goals. Each business vertical, industry, o ..read more

Microsoft and the Coca-Cola Company have announced a five-year strategic partnership aimed at “jointly experimenting with groundbreaking new technology.” The deal will include a $1.1 billion commitment to Microsoft Cloud and its generative AI (GenAI) capabilities as the two companies look to combine their resources to create GenAI use cases across a range of business functions. With Coca-Cola already deploying Microsoft Cloud as its preferred cloud and AI platform, the new deal solidifies their partnership and opens the door for future collaborations. Among these collaborations, the early indi ..read more

Neat has partnered with Shure to improve audio-visual user experiences by enabling the seamless integration between the Neat Bar Pro and various Shure Microflex Ecosystem solutions. By combining the video technology from the Neat Bar Pro with the audio capabilities of Shure’s Microflex Ecosystem, Neat believes users can gain the “optimum combination”. Furthermore, the union of technologies can provide and engaging and equitable meeting experience for all meeting spaces, however complex they may be, ensuring can take part in the conversation. Peter James, VP of Global Business Development at Sh ..read more

The University of Galway has released the findings from one study that show your own reflection on Zoom calls can contribute to feelings of fatigue. How to Use Zoom Breakout Rooms: The Simple Guide Managing Employee Wellbeing in the Hybrid Workplace How Yealink AI Features can Improve Participant Wellbeing in Hybrid Meetings  Ranked within the top one percent of universities in the world, the public research university located in Galway, Ireland, has evidence that both men and women find it equally as tiring to see themselves on video calls. Previously, research indicated that women exp ..read more

Microsoft Copilot for Finance, the latest use-case-specific generative AI solution from Microsoft, is now available in public preview. The new offering joins a wide range of “Copilot” tools designed and introduced by Microsoft in the last few years. Companies can already access Microsoft Copilot for their Microsoft 365 apps, Microsoft Teams, and Microsoft Dynamics. Plus, Microsoft has already introduced dedicated Copilot offerings for sales and service teams and security experts. The Copilot for Finance offering comes at a time when many business software providers are looking for ways to supe ..read more

There’s a technological revolution occurring in the classroom. Fuelled by both a growth in distance learning and the continuing evolution of in-person teaching techniques, video conferencing is now an essential component of any educational establishment’s method of delivery. However, it is the integration of Artificial Intelligence (AI) into cameras and microphones that is really enhancing the classroom experience and elevating teaching practices. To take advantage, schools, colleges and universities (as well as their IT managed service providers) must partner with an AV vendor that is not onl ..read more

Cisco has begun a pilot project with Morgan Solar that uses solar energy to power collaboration and meeting spaces. Cisco, Microsoft and Google Launch AI Upskilling Consortium Employees Seek Improved In-office Collaboration Experiences, says Webex by Cisco Cisco Webex Unveils New Collaboration Devices For Seamless Hybrid Working The new concept merges Morgan Solar’s Energy Blinds technology, which captures the sun’s energy, with Cisco’s Power-over-Ethernet (PoE) switch to assist in the energy’s distribution and Webex integrations that can sense when the room is not being used, thereby enabli ..read more

Microsoft has announced it plans to launch a unified Teams app manager across Microsoft 365, Teams, and Outlook in May 2024. Microsoft’s OpenAI Relationship Could Be Probed By EU Microsoft Teams: How to Unlock the Benefits of All-in-One-Place Enterprise Communication Microsoft Plans to Turn Group Chats into Background Sounds The new update will enable admins who maintain Teams apps from Outlook and Microsoft 365 to be able to manage them all from across the three platforms: Microsoft 365, Teams, and Outlook. The tech giant revealed its planned release of a unified app manager via its Microso ..read more

Mitel has appointed Bill Dunnion as its new Chief Information Security Officer. Dunnion will oversee Mitel’s information security strategy, security architecture, and compliance with security standards. He will also assess, develop, and implement industry best practices for security across the organisation. With over two decades of progressive experience spanning various industries, Mitel underlines that Dunnion brings a significant understanding of IT, cybersecurity, and risk management to the business. The vendor also stresses Dunnion’s extensive expertise encompasses cybersecurity trends, c ..read more