Microsoft Teams came to market just over two years ago, in that time the platform has experienced tremendous growth globally, driven by rapid new feature development and deployment. Teams is now used in over 500,000 organizations world-wide, including in 91 of the Fortune 100 companies ..read more

"We regret to inform you, that as part of its continuing global restructuring, Toshiba Corporation has deemed it necessary to wind-down our Telecommunications Systems Division (TSD) business starting immediately.” -email received by Toshiba Dealers (March 2017) Toshiba had been a formidable force in the Telecommunications Customer Provided Equipment(CPE) market since 1969 when it became legal to sell premise equipment. Customers that currently have Toshiba’s installed have lost the path of migration with Toshiba, however, Mitel, the organization that bought Toshiba, has pr ..read more

The nature of work is undergoing rapid changes brought on by evolving technologies and the entrance of generation z into the workforce. How will these changes affect your call center? Is your call center positioned to be a disruptor or be disrupted by these changes ..read more

Cloud-based technology is bringing big changes to every business and contact centers are no exception. Today, Contact Center as a Service (CCaaS) is displacing old technology like on-premise ACD's ..read more

Call centers adopting new technology such as contact center AI assistance, chatbots, and automation require new metrics and a fresh approach to measuring the success, efficiency, and productivity enhancements provided by technology ..read more

Cloud, hybrid and on-premise voice communications solutions each have their great features. Not every solution is right for every organization though, and there are things to consider when your organization is looking at upgrading your current phone system. Choosing a voice platform can be a daunting task for organizations of all sizes ..read more

Do your customers get stuck waiting in long call queues due to your high call volumes? Does your queue depth consistently respond with QFULL? Are you spending too much when  Erlang C overestimates your staff requirements ..read more

What is UCaaS? Unified Communications as a Service (UCaaS) presents a simple, secure, and cost-effective means of collaboration and communication for the modern workplace. UCaaS is a communications solution adapted for the internet age. Yes, you’ll still have the phone on your desk, but UCaaS adds cutting-edge software for desktops and mobile applications on top of your IP phone hardware ..read more

What is the Digital Transformation? The digital transformation is how organizations use technology to boost performance and transform organizational activities and processes - has brought a rapid pace of change in IT and communications technologies ..read more

Primary Rate Interface is used in the telecommunications industry to send voice and data transmissions over the Integrated Services Digital Network (ISDN). ISDN gives you better call quality and enables the transmission of data by making use of packet switched networks ..read more