Cloud Phone System: What It Is, How It Works, and Why to Choose It
Yeastar
by Natalie
3w ago
Cloud technology is accelerating today’s businesses by offering more agile and affordable solutions. Business communications, as an essential cornerstone for any company, is embracing this innovation too. More and more service providers have been offering cloud voice solutions for businesses… The post Cloud Phone System: What It Is, How It Works, and Why to Choose It appeared first on Yeastar ..read more
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How to Sell UC to the Healthcare Industry
Yeastar
by Casey
3w ago
In the ever-changing world of healthcare, where communication can have a profound impact on patients’ lives, Unified Communications (UC) emerges as a transformative solution. Research by Markets and Markets reveals that the healthcare industry is a flourishing market for Unified… The post How to Sell UC to the Healthcare Industry appeared first on Yeastar ..read more
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Call Center Metrics: 13 Must-Track Performance KPIs for Call Center Success
Yeastar
by Maggie Hong
2M ago
Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance to ensure customers receive the highest level of service.… The post Call Center Metrics: 13 Must-Track Performance KPIs for Call Center Success appeared first on Yeastar ..read more
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P-Series Update (January 2024): Message Queue, Priority Queue, External Chat Logs, Missed Call Disposition, Busy Camp-on, and More
Yeastar
by Casey
2M ago
With the new year upon us, we’re back with a fresh lineup of features for the P-Series Phone System to make communication and collaboration simpler and more productive for you. This update also brings enrichment to our contact center solution,… The post P-Series Update (January 2024): Message Queue, Priority Queue, External Chat Logs, Missed Call Disposition, Busy Camp-on, and More appeared first on Yeastar ..read more
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Top Business Opportunities for Telecom Resellers & MSPs in 2024
Yeastar
by Nicole Liu
2M ago
It has been a transformational year for the telecommunication landscape. Key trends such as convergence of multi-platform UC, continued support for hybrid work, adoption of AI, and heightened emphasis on customer experience (CX) were indeed paramount in 2023. Looking ahead… The post Top Business Opportunities for Telecom Resellers & MSPs in 2024 appeared first on Yeastar ..read more
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Yeastar Named High Performer in both UCaaS Platforms and VoIP Categories on G2
Yeastar
by Casey
3M ago
As 2023 draws to an end, we are excited to share a significant milestone on our journey—Yeastar P-Series Phone System has been recognized as “High Performer” in G2 Winter 2024 Reports for UCaaS Platforms, VoIP, and Call Center Infrastructure (CCI),… The post Yeastar Named High Performer in both UCaaS Platforms and VoIP Categories on G2 appeared first on Yeastar ..read more
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Installing Yeastar P-Series Phone System on DigitalOcean
Yeastar
by Maggie Hong
3M ago
To facilitate the installation of Yeastar P-Series Phone System in the partners’ or customers’ self-hosting server, Yeastar has extensively tested the compatibility of P-Series Software Edition(PSE) on various platforms, including virtual machines like VMware, Hyper-V, KVM, Proxmox VE, and cloud… The post Installing Yeastar P-Series Phone System on DigitalOcean appeared first on Yeastar ..read more
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Why WhatsApp For Your Contact Centers & How to Integrate
Yeastar
by Maggie Hong
3M ago
In recent years, the importance of customer service has remained paramount, with contact centers playing a vital role in managing customer experience and interactions. Unlike traditional call centers focusing solely on voice calls, contact centers encompass multiple digital channels like… The post Why WhatsApp For Your Contact Centers & How to Integrate appeared first on Yeastar ..read more
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P-Series Update (Nov 2023): Introducing Disaster Recovery Solution
Yeastar
by Nicole Liu
4M ago
Say hello to the Disaster Recovery feature! The last firmware update (XX.12.0.57) for Yeastar P-Series Phone System is now available for download. This new release introduces the highly anticipated Disaster Recovery feature to P-Series Software Edition, and the adds support… The post P-Series Update (Nov 2023): Introducing Disaster Recovery Solution appeared first on Yeastar ..read more
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Linkus Desktop Client: 6 Dynamic Features to Help You Boost Daily Call Efficiency
Yeastar
by Casey
5M ago
Linkus Desktop Client is a comprehensive unified communications app tailored specifically for Yeastar P-Series Phone System users. It offers a range of features that empower you to manage various communication tasks right from your desktop computer. In this blog post,… The post Linkus Desktop Client: 6 Dynamic Features to Help You Boost Daily Call Efficiency appeared first on Yeastar ..read more
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