Understanding Cloud Automatic Call Distribution solutions
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2y ago
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Spearline enhances Croatia, Hong Kong, Norway & Slovenia cover, adding mobile to its fixed-line support.
Spearline
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2y ago
  Welcome Croatia, Hong Kong, Norway and Slovenia to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality.  Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale.   Croatia mobile  You can now test your numbers with two of the largest mobile operators in Croatia - Telekom and A1. Telekom holds approximately 46% of the market and A1 has approximately 35% marke ..read more
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Improving your Hybrid CX Strategy
Spearline
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2y ago
  "Keeping the customers happy is one of the keys to any businesses’ success. So naturally, achieving that is easier said than done, but the fact remains that satisfaction often drives more revenues than new sales", Elliot Mulley-Goodbarne, Technology Journalist for UCToday*, reports in his latest article. A significant facet of customer satisfaction is how efficiently the contact center works and deals with problems. But, as Dan Hayes, Chief Customer Officer at Spearline, says, in many ways, the agents that take customer service calls are the face of the business, adding that it i ..read more
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Spearline expands number testing to cover 94% of global GDP
Spearline
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2y ago
Spearline has rapidly expanded its global presence and enhanced its testing and monitoring capabilities through increasing its in-country points of presence (POPs). The technology company allows global organizations to proactively carry out testing on their numbers and network through an automated Voice Assure platform. Customers receive realtime alerts as soon as an issue is detected and these can be used to escalate the problem to the carrier. The alerts are accompanied with detailed CDRs (call detail records) which lead to quicker mean times to resolution and ensure that Spearline’s custom ..read more
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How do VoIP codecs affect your business?
Spearline
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2y ago
Voice over Internet Protocol (VoIP) is an efficient and cost-effective solution which allows individuals to make calls over an internet connection. It is a flexible system that converts your data, voice or video into digital signals. VoIP allows for clear communications, without  reliance on large, expensive and often complex telecommunications equipment. It bypasses the traditional PSTN data transfer by converting the audio information into data packets.  VoIP systems utilize codecs to determine the compression that will take place based on available bandwidth and desired audio qua ..read more
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Spearline sponsors Olympic-winning rowing club
Spearline
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2y ago
Caroline Leonard, Senior Marketing Manager at Spearline, Lorraine McCarthy, Chief People and Culture Officer at Spearline, Skibbereen rowers Aoife Hendy and Tomás Burchill, Nuala Lupton, Skibbereen Rowing Club President and Sean Murran, Skibbereen Rowing Club Chairperson, at the announcement of the new sponsorship deal. Skibbereen Rowing Club was established on the banks of the River Ilen 51 years ago, with a single dream - to bring Olympic Class Rowing to Skibbereen. In 2019, on the banks of the same river, Spearline established its headquarters for its global telecommunications business. Bo ..read more
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Monitoring the latest contact center trends 2021
Spearline
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2y ago
At Spearline, many of our customers have contact centers situated worldwide, used for customer service, sales, and product information. Therefore, one of the purposes of the Spearline blog is to educate our readers and update them with the latest and most relevant pieces of information, including trends in the contact center industry. While looking at multiple sources and news articles, one particular guide provided some interesting insights surrounding the contact center and communications sector. Ultimate.ai’s ‘Navigating Customer Service 2021: The Year of Transformation’ free gui ..read more
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Why do businesses need to implement proactive monitoring?
Spearline
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2y ago
Poor audio quality can impact customer service. Like many businesses, you may depend on international inbound telephone services for your contact center or on outbound calling to drive new sales. Those telephone services are mission-critical, and Spearline helps its customers through active path testing and monitoring to support 'the ideal customer experience.'  Excellent customer experience Nobody likes a lousy phone call. Whether it be a delayed call, terrible quality, or a jumbled-up conversation, one terrible phone call could easily ruin the rest of your day. And what does your cust ..read more
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Spearline enhances Greece and Saudi Arabia cover, adding mobile alongside its fixed-line support.
Spearline
by
2y ago
  Welcome Greece and Saudi Arabia to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality.  Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale.   Greece mobile  We can now test your numbers with two of the largest mobile operators in Greece - Cosmote and Vodafone. Between these two operators, they cover approximately 80% of all mobile subscriptions in Greece, with Cosmote dom ..read more
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Spearline Podcast Episode 16: Are audio quality issues keeping you in the dark? with Dan Hayes
Spearline
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2y ago
  In this episode of the Spearline Podcast, Josh & Kees speak with Spearline Chief Customer Engagement Officer Dan Hayes. They discussed the issues customers face, the impact it can have on the customer experience, and what Spearline can do to help our customers. Dan also provided insights about his role, his experiences in the telecoms sector, and how telecommunications has developed and adapted over the past year. Tune in now to catch up with all the latest Spearline news and developments! Be sure to subscribe for future episodes of the Spearline podcast and visit www.spearline.com ..read more
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