With the Wave season now over, characterized by its rush of last-minute bookings, generous onboard credits, and exclusive deals, executives in the cruising industry can at last exhale a sigh of relief.  However, amidst the surge of record capacity and the introduction of over a dozen new ships, the competitive landscape has become more challenging than ever before. What was once a strategic revenue period created to counter the traditionally slow post-holiday season, Wave season now stands as a defining moment for the cruise industry. It is a time when the effectiveness of passenger ser ..read more

Download Learn how retail and e-commerce brands can be relevant, resilient, and frictionless with IGT Solutions’ data analytics, business intelligence services, and technologies like AI and machine learning to enhance the customer journey and optimize operations. The post Retail & E-commerce Solution Overview appeared first on IGT Solutions ..read more

Retail, since the dawn of man, has always been an industry of firsts—a landscape teeming with challenges and opportunities. From the first barter to the introduction of currency or the first strip mall to the revolutionary rise of online shopping, the retail sector has consistently been at the forefront of historical disruptions.  You might be wondering why I didn't write "disruptive technology". In today's world, the root cause of most retail challenges lies in our innate human need to belong and feel important. This sets expectations for what retailers sell, how they engage customers ..read more

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Welcome to 2024, where the retail industry is on the brink of a transformative revolution thanks to the incredible advancements in artificial intelligence (AI). However, just like any new frontier, this progress comes with its fair share of challenges and considerations, especially when it comes to shaping the customer experience.   The Rapid Rise of AI in Retail   The infusion of AI in the retail sector is undeniably transforming the industry, ushering in a new era of personalized product generation. With the power of AI, retailers can offer tailored products or a wide ..read more

Mastering Retail Holiday Success: A Unified Guide for Evaluation, Planning, and Evolution  The holiday season may be behind us - the frenzy of Black Thursdays and Fridays, Cyber Mondays, Boxing Days, and 1/11s are now in our rearview mirror. But is it truly over? The holiday season is a critical time for the retail industry, where the effectiveness of your customer support and experience plays a pivotal role in shaping your reputation, brand loyalty, and competitive edge. Now that the festivities are over, it's crucial to reflect on the lessons learned in 2023 and prepare for this y ..read more

Artificial Intelligence (AI) has made significant strides in recent years thanks to deep learning and neural network breakthroughs. One of the most intriguing developments in this field is zero-shot learning with generative models, a concept reshaping how AI systems are trained and applied. In this blog, I will explore the intriguing world of zero-shot learning and how generative models like GPT-4 change the game. Understanding Zero-shot Learning Traditional machine learning methods excel in tasks with vast amounts of labeled data for training. However, they struggle when faced with novel or u ..read more

Generative AI has undeniably revolutionized art, language, and creativity. However, amidst its remarkable achievements lies a fascinating and perplexing phenomenon known as “hallucination.” In this blog, we will delve into AI hallucinations, exploring their definition, causes, real-world examples, impacts on decision-making, challenges in detection, ethical implications, and mitigation strategies. What are AI Hallucinations? In the context of AI, hallucinations refer to perceptual distortions akin to illusory perceptions in human psychology. In generative AI, these hallucinations manifest as o ..read more

The Real Price of Cutting-edge CX in Fintech Have you ever wondered what's at the heart of your customers' willingness to open their wallets wider? 66% of consumers said a bad interaction with a business could ruin their day.1  While a staggering 43% of aficionados would gladly shell out more for seamless convenience. 2 We're living in an era where the nuances of customer experience (CX) have the power to bridge not just digital but cultural and linguistic divides. CX isn't just a buzzword for forward-thinking entities like challenger banks and crypto ventures – it's the catalyst for gl ..read more

The Retail and E-commerce sector is witnessing a whirlwind of transformative trends. Learn how IGT Solutions can help you lead through this transformation with social commerce, composable commerce, omnichannel strategies, hyper-personalization, supporting subscription-based services, lightning-fast same-day deliveries, convenient buy-online-pick-up-in-store (BOPIS) options, sustainable shopping practices, and be an early adopter of generative AI, and an array of other innovations. Share this Post [contact-form-7] The post Navigate your way through Retail and E-commerce shores in ..read more