The post Mr. Naresh Ahuja, Chairman and CEO, ETP Group foresees integration of e-commerce and retail as key to future consumer service appeared first on ETP ..read more

The Economic Times Great India Retail Summit (GIRS) 2024 – India’s largest retail intelligence event – is being held at The Westin Mumbai Powai Lake, India on 15th & 16th February 2024. This exceptional two-day live event is poised to reshape the course of the Indian retail landscape. Bringing together leaders from every corner of the retail world, this conference and summit is a gathering of ambitions, innovations, and forward-thinking. With representation from diverse sectors, including FMCG giants, retailers, e-commerce leaders, D2C pioneers, policymakers, industrialists, industry expe ..read more

Omni Channel CRM is a strategy that uses multiple ways to talk to customers and give them a smooth and consistent experience. This way of doing business is becoming more common as customers expect to be able to speak to companies in various ways, such as through social media, email, the phone, and in person. This blog will discuss how to make an Omni Channel CRM strategy work for your business. For a business to have an excellent omni-channel CRM strategy, it must combine different channels, like email, social media, website, phone, chat, and face-to-face interactions, into a single ..read more

The retail industry is constantly changing, and to stay competitive, stores need to keep up with what customers want. With the rise of online shopping, people have become more used to shopping in a way that is convenient and tailored to their needs. So, retailers are turning to retail software to help them meet these expectations and improve the shopping experience for customers. What is Retail Software? Retail software is a type of business management software that is made for running a store. It has several applications and tools that help retailers manage their business processes, suc ..read more

Omni-channel retailing is becoming increasingly significant in the retail business as people look for more flexible and easy purchasing methods. With the development of e-commerce, companies must make sure that buying across all channels is the same. Technology is critical to improving omnichannel commerce because it lets merchants collect and analyze data from all channels, customize the shopping experience, and provide new services to consumers. Customer Relationship Management (CRM) System A customer relationship management (CRM) system is one of the important ways to improve Omn ..read more

Today’s retail environment requires mobility to succeed. Retailers must fulfil the expectations of their customers, who want the freedom to buy whenever and however they like. Retailers may empower their staff members and enhance customer experience using mobile POS software. The Following Are Some Advantages Of Utilising Mobile Pos Software: Increased sales: By enabling staff to accept payments anywhere in the business, mobile POS software can aid companies in boosting sales. This can free up cashiers at the front of the business to concentrate on serving customers. Retailers who want to tra ..read more

Retail is rapidly evolving, and customers are seeking seamless and personalized shopping experiences across multiple channels. In response to this shift, retailers are adopting omni channel retail solutions to meet customer expectations and stay competitive. Omni channel retail solutions integrate online and offline channels, providing a unified and consistent shopping experience. This blog post explores the benefits and impact of omni channel retail solutions on transforming retail experiences. Seamless Customer Journey: Omni channel retail solutions enable retailers to offer a seamless cust ..read more

In the fast-paced world of retail, staying competitive requires efficient and streamlined operations. Traditional manual processes can be time-consuming, error-prone, and hinder growth. Fortunately, advanced retail software solutions have emerged to revolutionize the industry. This article explores the benefits of leveraging retail software to enhance various aspects of retail operations, from inventory management to customer relationship management, ultimately helping businesses thrive in today’s competitive marketplace. Streamline Inventory Management: Retail software offers robust inventor ..read more

In today’s highly competitive retail landscape, delivering seamless customer experiences across multiple channels is crucial for business success. With the rise of technology, omni channel retail software has become an invaluable tool for retailers. This powerful software enables businesses to integrate their various sales channels into a unified platform, such as online stores, physical stores, and mobile apps. In this blog, let’s look at the strategies to leverage the power of omni channel retail software and enhance customer experiences. Understand Your Customers’ Journey: To provide seaml ..read more

Introduction In the dynamic landscape of Southeast Asian grocery retailing, several emerging trends are shaping the industry and influencing the way consumers shop for their daily needs. These trends reflect changing consumer priorities, the evolving competitive environment, and the industry’s collective push for profitability, sustainability, and enhanced customer experiences. Here, we delve into these six critical trends that are redefining modern grocery retailing in Southeast Asia: The ASEAN region offers substantial growth prospects for contemporary grocery retailers. With a population e ..read more