The transfer key appears when you have an active call. VoiceOnyx offers a variety of options for transferring a phone call to another employee’s extension, a mobile phone, or directly to voicemail. Attended Transfers The default setting on your Polycom phone is known as an attended transfer, or consultative transfer. This feature allows you to check in with the receiving party prior to completing the transfer. If they are available, you press the transfer key again to complete the transfer. If the staff member is not available for the call, it’s easy to return to the customer by pressing the C ..read more

VoiceOnyx takes the worry out of international calling. VoiceOnyx offers three international calling plans for a monthly flat fee per phone. No per minute charges are applied. The plans are available based on your needs in an office/retail setting, marketing company, or high volume call center.       Freedom Global Rate Plan: This first plan is a $10 additional fee on top of the regular monthly phone service. The Freedom Global Plus plan is designed for offices which may call internationally weekly and do not want to pay for unpleasant surprise surcharges.  There are no additional per minute f ..read more

Remote Line Access makes it appear to your client that you are calling from your office. Did you know you can return a call to a client using your company caller id remotely?  When you’d like to return a client’s call after hours or when you aren’t in the office, simply use our Remote Line Access feature. VoiceOnyx technicians will assign you a masking number to call from your cell phone.   “The client starts by dialing in the masking number, which allows him or her to dial in the office phone system. The client will hear the phone ring once and then hear the dial tone again. At this point, he ..read more