An integral part of a communications platform is how well it connects people. For this to happen, it needs to have the right tools and features that facilitate clear lines of communication and enable team collaboration with minimal hiccups. These are some of the core tenets that the Bicom Systems communications platform is based on and ones we strive to improve on with every release to make these core processes as seamless as they can be for each and every user. Let us see just how the Bicom Systems platform manages this across its entire suite of available products. Instant Team Communication ..read more

When you hear “Call Center” you may picture a row of desks or cubicles with agents holding telephones. While this was the standard in the past, the landscape of contact centers has evolved significantly in recent years as modern technologies emerge that make contact centers more efficient and productive. What is CCaaS? Today, businesses like those of your customers are discovering the power of Contact Center as a Service (CCaaS), a cloud-based alternative that enhances customer interactions for any business or organization with external communication needs. CCaaS utilizes cutting-edge technolo ..read more

Due to Google’s continuous efforts in combating account theft and security breaches in general, we are going to be seeing a few new changes starting September 2024. The change in question is the sunsetting of simple password authentication and LSA and replacing it with the OAuth framework. This will affect a few features in the Bicom Product Suite, namely the email2fax and the Google Cloud Storage archiving feature. But, do not worry as our teams have devised a solution to this change and Google was gracious enough to give us all plenty of time to make the change happen. So, let us see what it ..read more

What is gloCOM? gloCOM is our Unified Communications desktop and mobile app, designed to synergize powerful collaboration tools in an intuitive interface for heightened efficiency and productivity. Regardless of size or nature of the business, gloCOM stands to benefit any organization by facilitating seamless internal and external communication. Below are eight compelling selling points to effectively market gloCOM to your current and prospective clients. 1) Maximum productivity The foremost advantage of gloCOM lies in its ability to enhance productivity significantly. By providing tools that ..read more

What is a Virtualization Platform? Virtualize [ vur-choo-uh-lahyz ] verb (used with object),vir·tu·al·ized, vir·tu·al·iz·ing. Computers: to create a simulated or extended version of (a computer, operating system, data storage device, etc.) using software: the resulting device is not itself independent, but functions and presents itself to the user as a single, physical entity:  A virtualized server can boost processing power and reduce costs. According to dictionary.com, virtualization is essentially the process of creating a virtual version of a physical system, like a server or networ ..read more

One of our goals when designing features for our products at Bicom Systems is to ensure they are what our clients ultimately want, and we make sure that remains the case. 4.6 emphasizes this as we have gone back and improved or outright overhauled several long-standing features in order to bring them up to modern standards. Additionally, we have introduced several new quality-of-life features to enhance the overall client experience with both SERVERware and sipPROT. Here is what we have in store for you this time around. sipPROT Bicom Systems’ beloved SIP attack protection module has received ..read more

What exactly is the Bicom Systems Platform? A Unified Communications (UC) platform consolidates all of the products, tools, and services needed to power business communications into a single, marketable product. The Bicom Systems Platform comprises a suite of avant-garde solutions that synergize seamlessly to form a scalable, cost-effective, all-inclusive solution primed for the market. Experience Our Platform First-Hand GET A FREE DEMO Engineered by our team of seasoned professionals and based on ongoing market research and 20 years of partner feedback, our platform consists of: A feature-ric ..read more

While landlines were a communications revolution on their own, the year 1995 brought us a glimpse of the future by freeing users from phone cords and singular locations with the introduction of VoIP phones. But what is it that makes them so desirable over traditional options, especially for burgeoning and veteran businesses alike? That is what we are here to uncover today, so let us begin. What Are VoIP Phones? Any phone that utilizes IP technology in order to send and receive calls instead of using traditional means is considered a VoIP phone. A VoIP phone is not just one singular thing eithe ..read more

Customer Experience 101 What is Customer Experience? When we discuss Customer Experience (CX), we are going beyond customer service and support, expanding to the entire interaction and perception that customers have with a brand or company, encompassing every touchpoint and interaction, during the customer journey. A positive customer experience will involve excellent communication, clear value in every interaction, and, of utmost importance, efficient resolution. The customer has a goal to reach, and the way they feel on the way to resolving that goal is the customer experience. Who is Lookin ..read more

A Private Branch Exchange – better known as a PBX – is a system to route internal and external telephone calls. Made up of trunks (phone lines) and endpoints (telephones), the PBX connects callers with whoever they are trying to reach. Today we grab our cell phones and make calls without giving it a second thought, but it has not always been so simple, easy, or inexpensive. Let’s take a look at the evolution of PBX and how Bicom Systems played a part in the journey. 1876-1902: The Birth of Switchboard PBX Any history related to telecommunications must start all the way back in 1876 when Alexan ..read more