Deliver The Industries Best Customer Service With Seamless Integration And Reports VirtualPBX Contact Center is thrilled to introduce our newest CRM integration: Zendesk. At VirtualPBX, we’re dedicated to enhancing your communications, and our Zendesk integration is the latest step toward achieving that goal. This integration seamlessly merges the functionalities of VirtualPBX Contact Center with Zendesk, revolutionizing the way you handle customer interactions. Zendesk CRM Integration Features Incoming Call Screenpops: Receive helpful caller information directly within Zendesk. Ans ..read more

Last week we announced the newest product to our lineup The VirtualPBX Contact Center. But what is a contact center? A contact center is a vital component of any organization’s operations. It serves as a central point where customers can reach out for assistance and support through various channels. The most notable channel being phone calls. Within these centers, dedicated customer service representatives work diligently to address customer inquiries. They also resolve issues and provide information about products or services. They are equipped with the necessary tools and training to hand ..read more

Ensuring safety in public spaces is paramount. One of the cornerstones of public safety is the presence of emergency phones, often recognized by their distinctive blue lights. However, not all emergency phones feature this iconic blue light. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication. The Importance of Emergency Communication In 1986, the murder of Lehigh University freshman Jeanne Clery raised ..read more

In today’s lightning-fast business ecosystem, where time is the ultimate currency, delivering exceptional customer service isn’t just a goal—it’s a requirement. No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Enter VirtualPBX Contact Center, a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises. Industry-Leading 24/7 Support & White-Glove Setup Before delving into the 6 standout contact center ..read more

Ensuring safety in public spaces is paramount. One of the cornerstones of public safety is the presence of emergency phones, often recognized by their distinctive blue lights. However, not all emergency phones feature this iconic blue light. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication. The Importance of Emergency Communication In 1986, the murder of Lehigh University freshman Jeanne Clery raised ..read more

When the tax season rolls around, businesses are faced with the crucial task of meeting their tax filing deadlines. Each entity, whether it be an S Corp, Partnership, LLC, C Corp, or Sole Proprietorship, has its own set of deadlines to adhere to, adding complexity to the already stressful process of tax filing. In this blog, we’ll explore two efficient options for submitting faxes to the IRS before the business tax deadline, ensuring compliance and peace of mind for business owners. Understanding Business Tax Deadlines Before delving into fax submission methods, it’s essential to grasp ..read more

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. Alongside PSTN, alternatives such as Airdial, a cost-effective POTS alternative for replacing traditional copper wire telephone service, have emerged, offering innovative solutions to traditional telephony challenges. In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterp ..read more

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service. We are incredibly proud of this achievement and grateful for the trust and support of our valued customers. “I am honored to recognize VirtualPBX with a 2024 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC.&n ..read more

In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs. The FCC’s decision to relax regulations previously in place to maintain POTS lines signals a new era, akin to the wild west of telecommunications. While POTS lines are still available, the absence of ..read more

Over the holidays, we unveiled our latest game-changing feature — Add-Ons. These power-packed enhancements seamlessly integrate with the VirtualPBX platform, offering users unparalleled flexibility and convenience. With the Starter, Flex, Pro, and Premier plans, admins can enable Add-Ons directly from the dashboard, providing a hassle-free and user-friendly experience. Today, we turn the spotlight on one of our most exciting additions – the VirtualText Forward Add-On. What is VirtualText Forward? VirtualText Forward is a revolutionary Add-On designed to streamline the reception and forwa ..read more