Internet Issues Causing Reduced Capacity in Alarm Grid Call Center
Alarm Grid | Home Security Blog
by Julia Ross
1w ago
Due to an outage with the primary internet service for our main call center in Kentucky, Alarm Grid is experiencing a decreased capacity for answering incoming calls. There is currently no ETR on when the primary service will be restored. In the meantime, if you are an Alarm Grid customer and you need assistance from our support team, you can send your request to support@alarmgrid.com. We will get to your issue as quickly as possible, and if the issue requires a phone call, we can reach out to you. If you're attempting to plan a new system or have sales questions, you can also send an email to ..read more
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How to Use the Qolsys IQ Panel 4 DC Input Voltage Test
Alarm Grid | Home Security Blog
by Julia Ross
2w ago
In firmware version 4.1.0 Qolsys added an Input Voltage Test feature to the other system tests already available in the panel. This is a boon to the DIY community, whose users often don't have a multimeter available to check things like input voltage. With this new feature, you can troubleshoot random or recurring AC Loss issues. If you've been a DIYer in the alarm system community for any length of time, you may know that power issues can be caused by some things that most people wouldn't even think of. The wrong gauge wire, a wire run that is too long, or sometimes a combination of these two ..read more
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Resideo Discontinues LynxTouch L5210 Effective Immediately
Alarm Grid | Home Security Blog
by Julia Ross
1M ago
Resideo announced today that the final Lynx product still being manufactured is discontinued, effective immediately. Some components required to produce the LynxTouch L5210 panel are obsolete, so the decision has been made to move on. Rest in peace LynxTouch. You were a good product. I was never meant to be an alarm technician. I went to school for networking, and I had a job doing technical support for an ISP. Then the Dot-com Bubble burst in 2000 and suddenly there was a surplus of qualified candidates for every networking job. The ISP I worked for went out of business, so I knew that there ..read more
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Qolsys IQ Panel 2 and 2 Plus Firmware 2.7.2 Coming Soon.
Alarm Grid | Home Security Blog
by Julia Ross
1M ago
Alarm.com announced via their Release Notes for the week of 10/24/22 that they will be hosting a firmware update for the Qolsys IQ Panel 2/2Plus panels. This firmware gives a programmer the option to set the panel to report to the monitoring station if the panel is manually powered down. In addition to this added capability, there will be various fixes implemented. This includes an issue where the panel would sometimes report a false AC Failure trouble condition in error, and also an issue with controlling garage door openers from the panel touchscreen. There could be more in this firmware upg ..read more
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Qolsys Releases Firmware 4.2.1 For IQ Panel 4 To Resolve Issue
Alarm Grid | Home Security Blog
by Julia Ross
1M ago
Qolsys recently released firmware version 4.2.0, which added a lot of new features as well as fixes and improvements to the panel. However, after updating, a small number of panels reported receiving an error message regarding a panel shut down due to high temperature. This issue is corrected in firmware version 4.2.1. If you see a message on your Qolsys IQ Panel 4, or IQ4 Hub, that mentions an overheating situation, and/or if the panel shuts itself down without you having a chance to see the message, don't worry. Use the power button on the side of the panel to turn it back on. Press and hold ..read more
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Alarm Grid Is Proud to Welcome the Brilliant Line of Products
Alarm Grid | Home Security Blog
by Fred Daniels
1M ago
"That's Brilliant!" You will soon be hearing that a lot in automation circles. Brilliant Smart Home System has managed to gain a lot of ground in a short time. This is due to their many company relationships. Alarm Grid is pleased to offer the complete line of Brilliant Smart Home System products. Brilliant Smart Home has designed an in-wall Smart Home Controller or Hub, an in-wall Smart Dimmer, and a Smart Plug. The smart home controller incorporates voice control with Alexa built-in. It can also be used with Google Assistant and Apple HomeKit, which offers voice control using Siri. At least ..read more
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Alarm.com Having Issues With Remote Commands Failing or Being Delayed
Alarm Grid | Home Security Blog
by Julia Ross
2M ago
Alarm.com first reported issues with remote commands failing or being heavily delayed at 3:40 AM this morning 10/10/2022. The delay in receiving commands at a customer's system, would also result in notifications being delayed. Alarm.com assured dealers that they were working on the issue. At 5:10 AM, Alarm.com notified that commands were being processed at that time. When an issue like this occurs, commands that aren't immediately processed aren't necessarily lost. Often they are queued, and once the issue is resolved, those queued commands must then be processed in order. This can make it se ..read more
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Resideo Reporting Issues With Accuweather and Sunrise/Sunset Programming
Alarm Grid | Home Security Blog
by Julia Ross
2M ago
According to Resideo Technical Support, their integration with Accuweather is partially down. This may cause products that receive weather information some issues. Any touchscreen product that can display weather may show incorrect information. Any automation configured for sunrise/sunset may not operate. We received this information based on a support request we sent to Resideo. In that specific case, automation schedules based on sunrise and sunset that had been programmed through Total Connect 2.0 were not working correctly. So far, there's been no official report of this outage in AlarmNet ..read more
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Qolsys Releases Purpose Built IQ WIFI 6, Mesh Router!
Alarm Grid | Home Security Blog
by Julia Ross
2M ago
Since alarm panels began using WIFI as a means to communicate both alarm signals and end-user notifications, issues with connectivity have become an issue for the alarm service technician. The Qolsys IQ WIFI 6 means to make those problems a thing of the past. Those of us in the alarm industry have all gotten the call. A customer with a panel that uses WIFI calls because their system is offline. After asking some preliminary questions, you discover that the customer switched internet providers and their WIFI network credentials changed along with their provider. They forgot that the alarm panel ..read more
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Qolsys Releases Firmware Version 4.2.0 for the IQ Panel 4
Alarm Grid | Home Security Blog
by Julia Ross
2M ago
Qolsys has released Firmware Version 4.2.0 for the IQ Panel 4, and the IQ4 Hub (coming very soon). This is a huge update with lots of new features and bug fixes. In this blog, we'll discuss what to expect from this release. The IQ Panel 4 MUST be on version 4.1.1 to install version 4.2.0. For those of you with panels that can't access WIFI, we've updated our Qolsys IQ Panel 4 Firmware Updates page with the newest release. In addition, if your panel isn't yet on version 4.1.1, we have that file available too, so you can get your panel completely updated just by visiting our page. Just scroll do ..read more
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