More than a desk phone | The new Desk Phone 9800 Series
Webex Blog
by John Reeder
19h ago
I joined the Calling team at Cisco, it’s hard to believe 18 years ago, working on connecting mobile phones to our calling platform. At that time, many articles were saying “The desk phone is dead.” Fast forward 8 years, I moved to the phones team focused on adding features to integrate mobile phones and desk phones. That year we introduced the 8800 Series, our bestselling phone portfolio. We’ve continuously been gathering insights on desk spaces to figure out what’s needed. COVID changed the playing field by bringing a new dynamic to the workplace – so we engaged customers, analysts, and partn ..read more
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Webex Suite: The ultimate workplace tool for collaborating and connecting
Webex Blog
by Manu Parhar
19h ago
Thousands are attending Enterprise Connect 2024 this week in Orlando to witness the latest innovations across AI, collaboration, and customer experience. For Webex, this week is packed with exciting launches, informative sessions, and interactive demos. Let’s see how these innovations can unlock new experiences for you to collaborate and elevate teamwork across the globe. AI is changing the way we work together, and Webex has been at the forefront with AI innovations such as AI Assistant, award-winning background noise cancelation, real-time translations, and more. While the underlying technol ..read more
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Webex AI Codec: Delivering Next-level Audio Experiences with AI/ML
Webex Blog
by Anurag Dhingra
19h ago
Despite advances in audio and networking technology, choppy audio remains one of the biggest challenges for meeting participants. Unclear audio derails conversations and frustrates participants. Arguably, audio is the most important component of a video conference. At Webex, we have been hard at work to solve this problem and recently introduced the Webex AI Codec, which applies advanced neural networks and machine learning to speech to greatly improve hybrid work experience in lossy network situations. Delivering What’s Next for Audio Experiences We are not building AI as a novelty or for the ..read more
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Experience Matters: The Role of AI for Customer and Employee Experiences
Webex Blog
by Javed Khan
19h ago
Table of Contents: Customer Experiences Employee Experiences IT Experiences Fostering Human Connections in an AI-driven World We are in the middle of a major technological transformation that promises to change how we work and collaborate. We’re already seeing the benefits that AI can bring, but in an AI-first world, human interactions – experiences – matter more than ever. Experiences, connections, and interactions—these are at the heart of collaboration. Things like real-time discussions, sharing of ideas, and brainstorming are the moments when teams make progress and real work gets done ..read more
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The Webex Advantage: Navigating Customer Experience in the Age of AI
Webex Blog
by Lorrissa Horton
19h ago
The contact center as a service (CCaaS) industry is going through a profound change. Brands are now racing to keep pace with their customers’ demands for quick resolution to issues and easier ways to engage. Automation and AI are supposed to help, but in this new world of AI, it’s important not to lose sight that experience matters. A bad experience can cost a company lost revenue, customer loyalty and even brand reputation. Webex powers customer experiences for many of the world’s leading brands. Webex is also renowned for its cloud-based collaboration suite and extensive experience in cloud ..read more
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Introducing the Webex app for Ford and Lincoln’s new in-vehicle digital experience
Webex Blog
by Aruna Ravichandran
19h ago
Staying connected is paramount to making hybrid work, work. Today’s hybrid workers need to seamlessly navigate between their homes, offices, or the places in between, leveraging an array of mobile devices like smartphones, tablets, or wearables. With many options available, connectivity is easy, while collaboration on the go requires more than just an internet connection. That’s why we are thrilled to announce that the Webex app is now available to download in the all-new Ford and Lincoln Digital Experience. With this embedded in-vehicle experience, we are helping transform the car into an ext ..read more
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Global Hybrid Work Study | Employee Insights, In-Office Challenges, and the Role of AI
Webex Blog
by Aruna Ravichandran
19h ago
Table of Contents: Global Hybrid Work Study Results Employers & employees are ready to return to the office – so what’s the problem? An AI Assistant that works for you At Enterprise Connect 2024, we unveiled the results of our global hybrid work study, which paints a picture of employee and employer sentiment around return to the office. It also shows employers investing in AI to support collaboration and productivity. The study surveyed 14,050 full-time employees and 3,800 employers from January 2023 to December 2024 across 19 countries.* Global Hybrid Work Study Results It’s no surpris ..read more
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The new workplace: powered by AI and Collaboration Devices
Webex Blog
by Snorre Kjesbu
19h ago
Table of Contents: Distance Zero: Transforming the Conference Room Integrated, AI-Powered Devices Introducing Board Pro G2 The challenge of open desk spaces in a hybrid office Cisco’s innovative solution: Cisco Desk Phone 9800 Series Scalability, Management and Interoperability Work is not where you go, it’s what you do. In today’s hybrid work revolution, ‘where we work’ no longer has boundaries. A waiting room, a kitchen table, a coffee shop – employees have learned how to work productively and effectively from anywhere. Still, the office remains relevant in 2024. There are types of collabo ..read more
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Cisco and WWT Address Growing Compliance and Security Challenges Facing Banking IT Leaders
Webex Blog
by DP Venkatesh
19h ago
Our Cooperation Targets Increasing SEC Compliance Violations and the Rise of AI-Powered Threats and Deepfake Technologies Table of Contents: Challenges of a Banking IT Leader The Critical Role of User Experience The Opportunity for Banking IT Leaders World Wide Technology and Cisco Collaborate to Serve Global Financial Firms Partnering with Banking IT Leaders Banking IT leaders who oversee communications infrastructure face mounting pressures. Banking communications see a combination of greater SEC oversight and the surge in AI related threats, specifically the growth of deepfake technologie ..read more
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Join Webex at Enterprise Connect 2024: Webex innovations, AI, and more.
Webex Blog
by Craig Burnham
5d ago
Webex will be live and in-person at Enterprise Connect 2024 from March 25-28. If 2023 was the year of AI excitement, 2024 is the year of AI delivery, where we turn possibilities into real business value. This year we’re excited to showcase how AI is at the heart of reimagining hybrid work and customer experience, with hands-on demonstrations of AI across the Webex Platform including Webex Suite, Webex Contact Center, Cisco Collaboration Devices, and Control Hub. Main Stage Moments: Join Webex by Cisco leaders as they share top strategies and insights to help you reimagine work and customer exp ..read more
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