Chatbots are an ubiquitous tool in many companies’ customer service strategy today. It’s not hard to see why — they are extremely cost-effective, and can generally resolve basic customer issues any time of the day. More sophisticated AI technology and the availability of customer data can reinforce the benefits to both companies and customer experiences. On […] O post 3 Ways to Make Chatbots an Invaluable Part of Your CX apareceu primeiro em The Worthix Voices of CX Blog ..read more

It’s a question every brand that’s really thinking about its customers needs to ask. Customer feedback from reviews and surveys is essential to build up a brand, keep customers satisfied, and drive sales from new sources. But there’s a catch — some of that feedback is a white elephant. Eh? “White elephant?” “White el·e·phant / noun […] O post Is your Customer Survey Data a Goldmine or a White Elephant? apareceu primeiro em The Worthix Voices of CX Blog ..read more

I’d like to make the case that most companies out there are still failing to explore the full potential of Customer Experience. While the general concept of CX may have hit mainstream, converting that concept into actionable results still seems to be a ways out.  Possibly the most commonly used definition of the practice of […] O post Customer Experience: Exploring the Full Potential of CX apareceu primeiro em The Worthix Voices of CX Blog ..read more

Look, this is the only year we get to cash in on the 2020 vision jokes.I know you’re rolling your eyes. I know.  Speaking of rolling, I hope you used your vacation days this year in case they don’t roll over. 2020 approaches, and it’s been an interesting, exciting, and concurrently stressful year for the Customer […] O post 2019 Customer Experience Trends in Retrospect and our 2020 Vision apareceu primeiro em The Worthix Voices of CX Blog ..read more

After a huge, ominous pre-launch hype that included Elon Musk claiming (was he joking?) that the Tesla Cybertruck would be “the official truck of mars,” spectators finally got to see more than a blurry, abstract photo of the fully electric pickup truck. And fans are…confused. Musk unveiled the design of the Cybertruck yesterday at the […] O post The Tesla Cybertruck Reveal Was… Interesting apareceu primeiro em The Worthix Voices of CX Blog ..read more

Not to brag or anything, but I totally called that flip phones would come back. I mean, the rest of the 2000’s have been trending for a while, so it was kind of an easy call, but still. Motorola announced the release of their new Razr phone. This marks the rebirth of one of the […] O post Early 2000 Stans Rejoice: The Motorola Razr Is Back apareceu primeiro em The Worthix Voices of CX Blog ..read more

After months of hyping it up, Google’s cloud-based gaming software, Stadia, launched with a pretty big flop. Since gaming via streaming is getting some buzz right now, there was some genuine excitement about the prospect of a full gaming experience with no console; the only hardware is the controller. This move from hardware to software […] O post Google Stadia’s Launch Is a Flop apareceu primeiro em The Worthix Voices of CX Blog ..read more

Amid weeks of intense protesting by LGBTQ advocate groups, Chick-fil-a announced this Monday that they will no longer be funding 2 Christian organizations that are openly anti-same-sex marriage. Although, in 2012 when they were outed for funding a whole slew of anti-gay organizations they pulled funding for the most part, they still remained consistent contributors […] O post Chick-fil-a Pulls Funding from Anti-LGBTQ Organizations apareceu primeiro em The Worthix Voices of CX Blog ..read more

Our editor-in-chief, CMO and CX thought leader Mary Drumond recently became a paying customer of Tesla’s, and as a frequent car-buyer, she is a fan of their direct-to-consumer auto sales. Hearing her rave about it got me wondering: what about Tesla’s experience had the power to make her swoon over its customer-centricity? I interviewed her […] O post Direct to Consumer Auto Sales are a Huge CX Opportunity apareceu primeiro em The Worthix Voices of CX Blog ..read more

An interesting phenomenon in the aftermath of COVID-19 was the meteoric rise of QR codes to a service industry staple. Scan the code with your phone and pull up virtually anything you could need – a menu, reservations, social pages, whatever you can think of. By and large, QR code pages have been a boon […] O post QR Code: Here To Stay, or Passing Tech Fad? apareceu primeiro em The Worthix Voices of CX Blog ..read more