A Triumph Amid Tech Turmoil The halls of Kore.ai echo with an electrifying buzz as we celebrate a monumental milestone in our journey – a journey defined by unwavering innovation, steadfast dedication, and now, a groundbreaking $150 million strategic growth investment!In an era fraught with tech industry layoffs and economic uncertainties looming large, this remarkable achievement, catapulting our total raised funding to ~$223 Million, emerges as a beacon of hope. Beyond showcasing our financial prowess, this milestone underscores our relentless determination to innovate and thrive, ev ..read more

If you run a credit union, you’re already aware of the multitude of challenges in today's tech-driven financial landscape. From dealing with regulations and budgets to overcoming operational inefficiencies and contact center problems, leaving little capacity to address bigger concerns. On top of this, the changing member expectations brought on by new tech and Big Banks, like the adoption of voice assistants, are creating a new standard for member engagement ..read more

In the relentless hustle of today's professional landscape, the quest for optimal productivity has become the lodestar for organizations navigating the intricacies of the modern work environment. A significant roadblock, however, emerges in the form of mundane tasks, which not only consume precious time but also stifle the potential for more engaging and rewarding endeavors. Startlingly, the findings in the Kore.ai EX Benchmark Report indicate that a staggering 40% of employees dedicate over a third of their workday to tasks that could be automated, beckoning the question: Can technology be h ..read more

Businesses frequently focus their efforts and budgets on improving the customer experience. With predictions from global researchers like McKinsey finding that “improving the customer experience can do far more to drive profitable growth than raising advertising spending or lowering prices,” it makes sense to invest in customer experiences. When these experiences are exceptional, they become iconic, and so do the companies that provide them ..read more

Employee Experience Series If you’re waiting to see how AI is changing the way we work, it already has. Just a quick search about AI in the workplace, and you can scroll through results of “Will AI steal my job?” and “fears of being obsolete” showcasing increased AI anxiety in the workplace. With situations like CEOs replacing 90% of support staff with AI-driven Chatbots or major companies like Samsung enforcing strict measures against employees due to a ChatGPT data leak, it's reasonable to feel a bit uneasy about the role of AI in our workplaces.  ..read more

If you turn on the news, it’s hard to distinguish between fiction and reality when it comes to AI. Fears of irresponsible AI are everywhere - from anxieties that humans could become obsolete to concerns over privacy and control. Some are even worried that today’s AI will turn into tomorrow’s real-life “Skynet” from the Terminator series.  ..read more

President Biden has issued an Executive Order that outlines a comprehensive strategy for advancing the responsible development and use of artificial intelligence (AI) in the United States. This order aims to address various aspects of AI, including safety, security, privacy, equity, consumer protection, worker support, innovation, and global leadership.  ..read more

In the ever-evolving financial landscape, credit unions find themselves facing the formidable challenge of competing with large banks. Big players like Bank of America have raised the bar by introducing voice assistants such as Erica, transforming the way they engage with customers. To remain competitive and relevant, credit unions must embrace Conversational AI and Conversational Banking ..read more

Conversational AI is a powerful technology that has the potential to transform customer experiences across industries. However, there are still many misconceptions about it that can prevent businesses from taking full advantage of its benefits.  ..read more

Customer Experience Optimization Blog Series If you manage a contact center, you see customer frustrations every single day. Day in, day out, you're in the thick of it - solving problems, lending an ear, making things right. From all this hustle and bustle, one glaring truth emerges: customers absolutely detest having to repeat their problems over and over again. It's like being stuck in an exasperating, never-ending loop, and it tops the chart as the number one customer service frustration by 79% of consumers ..read more