Dear Botsociety user, I have important news to share with you. When Stefano, my co-founder, and I started Botsociety, we wanted to change how AI was being designed, and we wanted to give creative people a tool to participate in the Conversational AI shift. Back then, very few companies had open roles as Conversation Designer, and even fewer were even considering investing in these skills. Now every major company is hiring and training for these roles. We think that we contributed to this shift, and that, now, designers have a seat at the table where AI systems are being built, which is amazing ..read more

Dear Botsociety user, I have important news to share with you. When Stefano, my co-founder, and I started Botsociety, we wanted to change how AI was being designed, and we wanted to give creative people a tool to participate in the Conversational AI shift. Back then, very few companies had open roles as Conversation Designer, and even fewer were even considering investing in these skills. Now every major company is hiring and training for these roles. We think that we contributed to this shift, and that, now, designers have a seat at the table where AI systems are being built, which is amazing ..read more

Botsociety added a new way to map variables to make your conversations more dynamic and customizable at scale. This helps you prepare your design for handover and improve the conversational experience since now you’re dealing with dynamic conversations. Think about a person’s name, location, hours, product name, things that can be dynamic or arrive from the database, API integrations, etc. This new feature gives you more flexibility to customize your designs and make them ready for production. Introducing variables There is something magical about using variables in your design. This is not on ..read more

With many new technologies emerging and many others that have been with us for a while, we interact with conversational interfaces regularly. Designing a good conversational experience between a machine and a human is not simple. It has to be natural, fluid, and simple. In this article, you’ll learn everything about Conversational UX and prototype conversations. The conversational shift We’re immersed in a digital era where the average global internet user spends almost 7 hours online each day. So if we consider that many of our daily interactions are through technological devices, it’s no sur ..read more

Utterances are messages that can be interpreted by your natural language processing engine and can be used as training data. To design a great conversational experience, Conversation Designers can help the team to generate utterances that can improve the AI models – but this is not a one-person job and many other roles can help on this task. Getting familiar with utterances and the common terms If you’re not familiar with these concepts, these are some of the most common terms that you may encounter in a conversational AI project: Utterances: examples of messages that can be sent by a user In ..read more

  Botsociety now enables you to design multi-language conversations in the same design file. It has been a while that we have been testing this, but we are happy to introduce this feature to everyone. Forget creating different design files for different languages, now will be able to collaborate with others in the same design file. In short, the multi-language feature is a new way to translate and localize conversations in the same design file. https://botsociety.io/blog/wp-content/uploads/2021/09/botsociety-localization-content.m4v   The multi-language challenge This sounds like a m ..read more

In this article, you’ll learn everything about conversational AI. We will explain what it is, how it works, and why many companies are adopting it. What is Conversational AI? First of all, let’s define Conversational Artificial Intelligence (AI). According to Deloitte, it is a programmatic and intelligent way of offering a conversational experience to mimic conversations with real people, through digital and telecommunication technologies. These interactions are automated and can be both written or oral. For example, chatbots, voice devices like Siri and Alexa, apps, websites, and social platf ..read more

We interact with digital interfaces many times every day. For example, when we use our mobile phones, watches, tablets or when we talk to Alexa or Siri. What all these interfaces have in common is that they are used, partly or entirely, by humans. That’s when we meet the concept of Conversational UX. In this article, we will explain all you need to know about creating the most effective conversation between a machine and real people. What is Conversational UX Design? Conversation design is a design language based on human conversation. To achieve natural interactions between humans and technol ..read more

The Botsociety team worked hard to release new features that would enable you and your team to collaborate more effectively using our platform. Now you can leave a note on your canvas, pick new colors for your paths, and even link to another design file! Leave a note, share a thought A note is added to a canvas with a gif mentioning ˜Review this˜. You can move notes around and resize it to fit your needs. Add notes to your canvas to share thoughts, notations, images, or even a direct link for external documentation or file. With notes, you can add comments to empower your team`s communicatio ..read more

A very busy April for the Botsociety team! We released a bunch of new features, threw an amazing VoiceUX meetup with the Deloitte Conversation Design Team, and more. High-resolution video exports A highly requested feature: Now all of your videos will download at very high resolution. Perfect for your presentation and demo needs. To try it, just request a video download! Right-click magic is here You can now right-click on things to do stuff. Wanna add a message inside a path? Right-click. Wanna split a path in two? Right-click. Wanna add a conditional block to the canvas? Right-click. Want ..read more