The term Artificial Intelligence (AI) refers to the simulation of human intelligence in machines.  These programmed devices can mimic cognitive functions like learning, problem-solving, and decision-making, which you typically associate with the human mind.  AI has become an integral part of the technology that you interact with daily. It enhances efficiency, automates tedious tasks, and brings sophisticated analytics to help you make informed decisions. A 2023 McKinsey survey found that 55% of businesses have adopted AI in some form. Whether you realize it or not, AI influences the ..read more

This summer was full of exciting developments at WalkMe, some of which have already been showcased in the media and are winning awards – see the WalkMe Discovery announcement and the award we won.  The recent SAP-certified integration with SAP SuccessFactors solutions was another high-point for us. The integration provides joint WalkMe and SAP SuccessFactors customers a fast, efficient, and secure way for employees to navigate various workflows within SAP SuccessFactors solutions, on both mobile and desktop. What’s more, the certification demonstrates WalkMe’s digital adoption platform (D ..read more

It’s impossible not to get overexcited about using new tools like generative AI that revolutionize how we accurately complete tasks using an AI language model at lightning speed.  But we have quickly got to the point where we need to ask: is ChatGPT safe? ChatGPT has many benefits for your digital transformation. Still, it’s also essential to weigh these against the risks when your staff implements it into their workflows, giving the AI tool access to large amounts of company data.  ChatGPT reached 1 million users in just five days in January 2023, which has ballooned to 100 million ..read more

Companies leveraging technology to enhance their business success often encounter a set of prominent challenges in the realm of artificial intelligence.  Here are the top 8 hurdles faced by organizations venturing into the AI landscape: Regulation and compliance  Updating legacy software Specialist talent Customer expectations Workforce impact AI Strategy with ROI  Risk management Shadow AI. These challenges are different from the general risks of AI, which could impact businesses and individuals alike. The AI challenges we’ll discuss today are stopping companies from making ..read more

Restaurants have gone through a lot in the past three years: from the urgent pivot to exclusively takeout food in the height of the pandemic to the changing demands of diners. If eating out has changed for patrons, imagine how much it’s changed behind the scenes. “Operationally, many restaurants function differently than they did three years ago, with a greater reliance on technology integration…,” Hudson Riehle, economist for the National Restaurant Association recently commented.  The essential role of digital transformation in the success of the food & beverage industry In the fac ..read more

“By 2025, 70% of organizations will use digital adoption platforms within their technology stack to overcome still-insufficient application user experiences.”  – Gartner, Market Guide for Digital Adoption Platforms, Melissa Hilbert, Stephen Emmott, Maria Marino, Tim Faith, 11 September 2023. From our perspective, the Gartner Market Guide for Digital Adoption Platforms is one of the leading pieces of research on the DAP sphere, focusing on individual vendors and their capabilities, as well as where the industry is heading. According to Gartner, “Organizations seeking to accelerate digital ..read more

As we stand on the precipice of 2023, a dramatic shift is taking place in the realm of enterprise technology. According to McKinsey, Generative AI holds the power to revolutionize the landscape of work, enhancing the abilities of individual workers by automating certain activities. This transformative technology has the potential to reshape the very fabric of work, empowering individuals to achieve more while preserving the essence of their contributions. The future is not merely digital; it is being actively shaped by the powerful capabilities of generative Artificial Intelligence (AI). This ..read more

What a difference a year makes! It seems like yesterday that I was writing about the DAP tipping point, in which leading research firms began viewing digital adoption platforms (DAPs) as a valuable business tool. And now, where are we? Not only are those same research firms, including IDC, Gartner®, and Everest Group, recognizing the power of DAP, they are also providing hard data to back up its benefits.  In my role as a tech CEO, I’ve observed technologies that initially gain rapid attention but later falter due to inconsistent delivery or failure to sustain innovation. The typical life ..read more

We’ve seen rapid technological changes over the past few decades, but few have had (or will have) the impact on the workplace that artificial intelligence (AI) has. From its rudimentary beginnings, AI has now become a cornerstone of modern business.  Leading businesses already use AI to drive operational efficiency and provide a better customer experience—for example, conversational AI in the insurance industry. A 2021 McKinsey survey found that 57% of businesses have adopted AI in some form. But in contrast to the hype surrounding AI, there are several challenges we all need to address ..read more

“AI security” describes the security risks and possibilities related to Artificial Intelligence.  People have been working with AI security for many years. However, thanks to the rise of generative AI, the problems and opportunities have exploded. Although many people are excited about using AI, we must remember that it brings many issues.  Fortunately, many agencies are working hard to understand how to use AI securely and how to use AI to create better security systems.  This article will introduce this difficult topic – focussing on risk reduction. It will explain:  the ..read more