Are you tired of wasting countless hours entering data into your CRM system? Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities? That’s a significant chunk of lost productivity and missed opportunities.  With this, there’s a pressing need to streamline and automate data entry processes that consume valuable selling time; this is where automating CRM data entry services comes in. Through automation, businesses can reclaim countless hours lost due to manual data entry ..read more

Did you know? Your website is often the first thing potential customers see when interacting with your business. Research indicates that 94% of users base their initial impression of your company on your website design, forming their opinion in just 50 milliseconds. It highlights the importance of a well-designed online presence. Having a professional website is essential for businesses. It is your online storefront, a handshake with potential customers, and a powerful marketing tool. But here’s the catch—outsourcing company websites to experts might just be the secret sauce you’ve been missin ..read more

Most organizations worldwide are moving towards IT outsourcing in the digital era, viewing it as a strategic leaver towards increasing operational efficiency, optimizing costs, and gaining access to specialized skills.  With an exceptionally competitive cost structure, high levels of English language proficiency, and a deep well of IT talent, the Philippines is an attractive destination for IT outsourcing. This article elaborated on this trend with some authoritative insights from industry experts, including pivotal inputs from Magellan Solutions, which leads the Filipino IT outsourcing l ..read more

Hey there, fellow Shopify merchants! With over 1.75 million online stores on Shopify, excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. As your Shopify business grows, managing all those customer inquiries and technical issues can quickly become a headache, especially if you’re trying to handle everything in-hou ..read more

Capturing visuals is the new currency, but quality editing is the game-changer. Outsourcing photo editing allows photographers, marketers, and content creators to elevate their visual assets professionally. The stats speak volumes: Those who outsource photo editing see a remarkable 40% boost in profits over those who edit in-house.   The quality of your visual content can set you apart from the rest. Whether you’re a seasoned photographer, a marketing pro, or a social media star, outsourcing photo editing is the key to unlocking your brand’s full potential.    However, editing p ..read more

Meet the future of customer service: live chat agents! In a world where instant gratification reigns supreme, customers demand personalized experiences like never before. Take advantage of this essential tool to transform online interactions and exceed consumer expectations. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What if a single strategic move could unlock that powerful competitive advantage? Well, that’s precisely the potential of implementing live chat on your website. Did you know that 60% of customers are more likely to return to ..read more

You know what’s mind-blowing? A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team. It also boosts the number of people buying your stuff by 40%.  Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. If you can’t meet their needs, they will go elsewhere. Fortunately, BPO chat support is here to help! With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost. Keep customers happy with ..read more

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO), small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.  The right BPO company can be a game-changer for an SME. Not only with reduced costs but also in enhancing and scaling up efficiency and accuracy. With that expert opinion in mind, from none other than Sir Henry Parungao, an industry expert of over years at Magellan Solution ..read more

The question “What is technical support?” has become increasingly relevant. Did you know that nearly 8 out of 10 businesses are outsourcing their information technology (IT) functions? That’s a staggering number! But why is this happening?   Technology has become an integral part of our lives. It makes our daily activities both more accessible and more complex. However, managing technical support can be time-consuming and costly and distract you from your core business goals.   Most outsource tech support to access expertise, advanced solutions, and cost-effective tailored support ..read more

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?  That’s when the best BPO companies come to the rescue! They are surprisingly similar to your typical superhero, fighting your everyday hell for you so that you can easily conquer the world instead of surviving the day.  But selecting the correct partnership is like picking your teammate: the ..read more