Inclusivity is about making sure everyone feels welcome and valued, no matter who they are or where they come from. It means giving everyone a fair chance to participate and be heard. Indeed, inclusivity has seeped into everyone’s expectations of what a company should be like, especially when it comes to its workforce. This is […] The post The Power of Inclusion: How Inclusive Hiring Helps Multilingual Call Centers Build Customer Relationships appeared first on Open Access BPO ..read more

The level of care you show your customers indicates how much support your business can receive from them. With the right customer experience strategy, you can show your customers how much you value them. Positive reviews and impressions from these satisfied consumers elevate your brand’s reputation in an authentic, high-trust way. At some point, you […] The post 4 Signs that Your Customer Experience Strategy Needs an Update appeared first on Open Access BPO ..read more

‘Tis the season when people scramble to buy gifts, plane tickets, vacations, and lots of food. These people, of course, would include you and your customer support service team. Now, you might be asking yourself, “How would I make my team and my customers happy during this time of year?” Luckily, there are ways to […] The post 5 Ways to Improve Customer Service During the Holidays appeared first on Open Access BPO ..read more

6 Helpful Solutions for Managing Workplace Diversity Challenges Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the company in legal and social arenas. Especially now that prospective clients and employees are keen on supporting businesses they agree with. How BPO Companies Should […] The post WEEKEND LINK ROUNDUP | Employee Engagement: Ramping Up Workforce Empowerment appeared first on Open Access BPO ..read more

To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they’re using. We’ve all become so reliant on technology that this role has become nothing short of crucial. Glitches on the software we use at work or confusing settings […] The post How to Hire Great Technical Support Agents appeared first on Open Access BPO ..read more

Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as easy, especially for programs requiring specific skills, experiences, and cultural proficiencies. Some of the top challenges companies face when they hire customer support representatives include: […] The post How Open Access BPO Hires Stellar Customer Service Representatives appeared first on Open Access BPO ..read more

How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual support can open the doors for growth that your business can significantly benefit from. 5 Ways Multilingual Call Centers Empower Global Brands Brands seeking sustainable […] The post Weekend Link Roundup | How Outsourcing Multilingual Support Empowers Global Brands appeared first on Open Access BPO ..read more

With the conclusion of Pride Month, I am proud of our participation in the spirit of the month: marches joined, focus discussions held among all our stakeholders, awareness and sensitivity sessions—in short, the range of activities designed to raise our awareness and applaud the vital quality of difference that is an essential part of our […] The post A Post-Pride Month Message from Our CEO appeared first on Open Access BPO ..read more

Multilingual call center Open Access BPO recently held its HIV/AIDS awareness and screening program in their Glorietta 2 office in Makati, Philippines. The event is the first of many internal activities to be held in partnership with the Makati Social Hygiene Clinic (MSHC), a healthcare facility under the city’s local government. The event started with […] The post Open Access BPO Caps Off June with HIV/AIDS Webinar and Screening appeared first on Open Access BPO ..read more

Managing Diversity in Multilingual Call Centers Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship among their workers. Cultural Sensitivity Training for Bilingual Call Centers Cross-cultural communication may be particularly challenging for agents with minimal exposure to various cultures. This […] The post WEEKEND LINK ROUNDUP | The Road to a Diverse and Inclusive Workplace appeared first on Open Access BPO ..read more