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Outsourcing is the process through which an organization recruits another organization or team of people to fulfill some tasks (usually, ..read more
As client care teams are responsible for both acquiring new buyers and retaining the old ones (just as marketing department, for instance ..read more
Did you know that self-service checkout lines are actively replacing call centers? The desire to get served faster makes at least tech- ..read more
With the level of tech integration into almost every facet of the business, it is significant for organizations of different sizes to ..read more
Do you feel that your employees spend too much time on secondary processes instead of focusing on core business activities? How about the ..read more
What do service level agreements stand for? What is SLA in call center? Those are popular questions among many businesses and their ..read more
“Clutch has had an incredible influence on our business. We’re so thankful for this award and can’t wait to keep growing with Clutch ..read more
From standard customer service responses to forms created when you receive no reaction to the follow-up letter – these are all ..read more
“What is a live chat support?” “How does a live chat work?” Those are common questions faced by businesses that look for ways to ..read more
Is There a Difference between Customer Service and Customer Experience? Managing client perception is one of the most critical things ..read more

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