With new release of Dynamics 365 and Power Platform in April 2019, here are some of the important features list I found will be useful. This post only highlights features related to Sales and Customer Service. Dynamics 365 Sales: Content recommendation through playbooks Productive sales collaboration with Microsoft Teams Seamless configure-price-quote (CPQ) integrated experience (this will be good one imo) Sales Forecasting Dynamics 365 Customer Service: Live chat as a channel will now be GA. Also SMS engagement for Case management will be available Agent Experience: Omni-Channel Engagement ..read more