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Myra Golden - Customer Service Traini..
Myra Golden is an author, trainer and keynote speaker who has been helpin..
We took my son’s phone in for repair. After looking at the phone, the employee said. “Liquid has come in contact with this phone. ..read more
Some people use bait tactics to try to get what they want. They’ll say something just to get you to react. They’re trying to take your ..read more

One of the tools I use to improve the customer experience with my clients immediately is Start, Stop, Continue. I gather a team together ..read more

My husband and I were sitting at the big boardroom table at the closing office. We’d just sold  our first home, and we were now closing ..read more

Customers are shrewd and impatient. They’re not going to mess around with a customer service employee who feigns (or lacks) authority ..read more
I rarely trek grocery store aisles these days. I order online and either have my food delivered, or I get my bags brought right out to my ..read more
Date of birth? Last name? Zip code? Have you ever had a conversation with a customer service person, and it went something like that? A ..read more
I’ve designed start-up chat support for banks, libraries, consulting companies, medical practices, and contact centers. When I set up a ..read more

I picked up my iPhone and saw a text from a five-digit number. My heart gazelled – I just knew it was the airline telling me my flight ..read more

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