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The Customer Service Blog by Darren Bugg
Welcome to the UK's leading blog on customer service, customer loyalt..
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Millions of UK savers who leave money in the same bank account for several years will soon get a better deal, thanks to new proposals by ..read more
Tickets have just been released for The Business Show - Europe's largest business exhibition. It includes an exciting array of guest ..read more
What product or service do customers complain about the most - and if you need to complain what rights do you have under the law? The ..read more
Happy New Year! It's very appropriate that on the first day of a new year (and a new decade) The Customer Service Blog has just hit ..read more
Forget the self-help books. They are a waste of your time and money. You will spend weeks reading them to make yourself feel like you are ..read more
I was giving a lecture about customer service recently, when one of my students asked me a question that I have not come across before. ..read more
The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice in the ..read more
The UK Customer Satisfaction Index (UKCSI) is the national measure of customer satisfaction. It gives a unique insight into the ..read more
What do you think is the main source of complaints about energy companies? Price rises? Equipment problems? Long waits for the phone to ..read more
According to new research, customers who remain loyal to providers of TV, broadband, mobile phone, and other services, could be losing ..read more

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