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Institute of Customer Experience Kenya
ICX Kenya is a professional body for Customer Experience and Customer Ser..
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Lately I have found myself increasingly interested in how to better leverage on everyday data to make better business decisions and ..read more

ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing ..read more
Mugo Kibati, Former Group Chief Executive Officer at Sanlam PLC, and Charles Ringera, Chief Executive Officer at Higher Education Loans ..read more
“Trust is built with consistency” – Lincoln Chafee  What does it take to sustain customer experience excellence?  Is there need ..read more

Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer- ..read more

Institute of Customer Service Kenya now Institute of Customer Experience - James Muiruri, ICX Member - YouTube ..read more

ICX Kenya is pleased to invite you to the inaugural Africa Customer Experience Conference – #AfricaCXConference2018  that will be ..read more

I was running late for the study tour at KCB which was meant to start at 9.00 am. On my way I bumped into Riham Taib – Customer Rewards ..read more

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