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The PhaseWare Files
Articles about Customer Support Software and how companies can benefit fr..
Take a trip down memory lane! Here are some of the highlight years of PhaseWare's 15 year journey thus far. Enjoy and thank you ..read more
Years ago, the idea of customer support was much simpler. If a customer had an issue with a product, a business either fixed ..read more
The chatbot has come a long way from the days of only providing simple, generic answers to client questions. With the help of ..read more
Technological advancements have put an astounding amount of automation and control into the hands of customer support teams. ..read more
The use of chatbots in the B2B support industry has been on the rise for years. There’s a good reason for this. Because they ..read more
Automation has changed the way B2B support teams provide solutions to their clients. With artificial intelligence in place, ..read more
In today’s competitive B2B marketplace, customer loyalty is invaluable. Business growth isn’t possible without client ..read more
As a B2B organization, your support infrastructure plays a key role in the customer experience you provide your clients. Today ..read more
To keep up with client demand, B2B customer service departments must incorporate digital tools that help them work smarter, not ..read more
B2B organizations have to think about their customer support deliverables differently than B2Cs. Because service level ..read more

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