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Customer Service Blog - Shaun Belding
A customer service blog with insights for customer service training and c..
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 The Top Ten Bad Customer Service Stories of 2019 Last week we published the Top 10 Best Customer Service Stories of 2019. This week, we ..read more

If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service ..read more

Poor customer service or poor empowerment? Companies have to ensure employees have tools and training to succeed Source ..read more

The analogy between leading a successful team and growing a successful crop puts a lot of things into perspective. Here are the five ..read more

Here's a great illustration of how quickly a disappointed but reasonable customer can be transformed into a very angry person. Source ..read more

The next time you’re out with a group of people, having lunch or at some other social event, try this little experiment. It has two parts ..read more

A skilled customer service provider can compensate for a myriad of process and policy failures. One single person, with no customer service ..read more

  Hideous Customer Service Stories For the last ten years, we have been keeping our eyes peeled for customer service stories in the media ..read more

Intuitively, most of us know how important tone-of-voice is in customer service. It's one of the 6 pillars of customer service, and is a ..read more

Hysterical customers are usually people who have hit the end of their ropes, and you have been unfortunate enough to be at the tail end of ..read more

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