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RingCentral transforms how businesses communicate and collaborate to unle..

It’s time to review the latest RingCentral Office updates to keep your team’s productivity high and morale even higher.     Here ..read more

There’s a retail labor shortage the likes of which we haven’t seen in two decades. Gen Z will make up a quarter of the workforce this ..read more

For healthcare organizations, maximizing staff resources and realizing related productivity objectives remains an ever-present challenge. ..read more

Tone of voice is a crucial component of a brand’s identity. It includes various aspects of communication, such as the words used, the ..read more

Of the many reasons that brought me to RingCentral (just two weeks ago), one of the most important was finding a company whose values and ..read more

The new tendency is to use messaging for customer care, as customers expect to contact companies just like they would with friends and ..read more

Andrea is recovering from a broken arm. She’s trying to schedule a follow-up appointment with her orthopedist within a large orthopedic ..read more

Consumers have run out of patience. We’re living in a time when more than half (53%) of consumers expect a response from a company ..read more

Life in a mobile-first digital age is incredibly fast-paced. So much so, that we often forget how much customer engagements have evolved ..read more

Jim Tincher (CCXP) is a recognized CX expert with a passion for customer experience, so much so that he founded Heart of the Customer, a ..read more

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