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Learn about better customer service, startup life and more on the Kayako ..

Humanity – according to the Merriam Webster dictionary – is defined as compassionate, sympathetic, or generous behavior or disposition ..read more
In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the ..read more
Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the ..read more
The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days ..read more

Remember how exciting buying your first car was?  I do.  It was shiny and new and had that fresh car smell.  I had researched the one I ..read more

Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, ..read more

At Kayako, we’re big proponents of live chat customer support. That’s because we know how powerful it can be at helping boost your ..read more
When looking for the best help desk several factors should be considered. For instance, you’d want a help desk that can cater to your ..read more

As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways ..read more

There is a lot of focus on employee engagement and experience these days. And with good reason, customer-centric culture is the backbone of ..read more

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