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Inside Intercom
Interested in marketing, product management, customer support, design and..
For many, the very mention of the word “automation” can trigger fears of lost jobs (at best) or an imminent robot takeover (at worst ..read more
We all talk a good game about the customer being the most important thing in our business. But the truth is, as most companies scale, the ..read more
It happens every day. A company you bought something from months ago sends you an email with three immortal words: “We Miss You”. ..read more
The shift from serving just consumers to serving consumers and companies is a massive one. The story you tell to the market, the ..read more
An inevitable fact of life is that no matter what team you work on, you’re guaranteed to run into problems you get stuck on. Whether you ..read more
Today we’re delighted to launch our brand new API version 2.0, which makes it easier for our customers to pull, analyze, and update ..read more
Inside Intercom by Sharon Moorhouse - 2w ago
Building a successful product means saying no. But exactly how do you say it? When you’re on the front lines talking to customers, ..read more
Gone are the days of sales deals being closed with a handshake in a face-to-face meeting. Nowadays, digital solutions like CRMs have made ..read more
 For new tech companies, the outside world is filled with deadly traps. The situations that portend failure are varied and ..read more
I studied the first screen of 25 popular iOS apps to determine how much text they use. The results shows us the value of taking a ..read more

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