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Steve DiGioia Blog
As a customer service trainer, coach, author & speaker, Steve DiGioia use..

Bigfoot. The elusive missing link between humans and apes. But what does he have to do with customer service?  Well, plenty. There are ..read more

I saw this written on a resume the other day. One of her past job duties was “Joyfully greeted guests“. My first reaction was, “What ..read more

We scour resume after resume in search of the best candidate. But, as a service provider, we never truly know the applicant’s skill set ..read more

The “holidays” are everyone’s favorite time of year. Time to share a meal with great company, whether family, friends, or coworkers ..read more

Your eyes were bugged-eyed open, and they darted back and forth hoping to see everything (but they never did). Sweat started, a little at ..read more
Great service is comprised of many parts and each must be present to create the experience every customer desires. Let’s briefly discuss ..read more
…plus, 8 sample questions to ask to gather timely and actionable feedback. If you’re having a bad experience in a restaurant and ..read more
Stop, just stop it. You’re not perfect and neither are the people you have working for you. And don’t even get me started about how ..read more
In celebration of Customer Service Week (October 7-11, 2019), this post focuses on the customer service professionals who make it all ..read more
Steve DiGioia Blog by Steve Digioia - 5M ago
...use these 7 steps to get that feeling too! It’s there, just like a shadow. You can’t touch it, but you know it’s there. It’s a ..read more

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