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Teresa Allen​ - Customer Service Sp..
Motivational customer service keynote speaker, expert and author Teresa A..
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What are the factors that make a front-line employee as likeable and does this impact your business success? Here are just a few common ..read more
 My customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies to grow your business ..read more
​My new customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies. Today's article ..read more
I was just talking with a representative of a local insurance agency who mentioned that the older clients love her.  Why?  Because ..read more
 Recently I had to call the contact center of FootJoy regarding an order I had placed on their website for golf shoes.  With a size 11 ..read more

​At the conclusion of any year it is wise to look back a successes and failures but also to move forward with a specific strategy for ..read more

There has always been a debate on whether customer service scripting will make customer service representatives sound too mechanical and ..read more
​Customer service failures have captured the headlines in 2017.  As such, companies are becoming ever more aware of how their ..read more
Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial ..read more
A Year End Customer Service Inventory: 5 Questions to Ponder1.    Are we becoming more or less connected to individual customers? ..read more

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