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Customers That Stick - Adam Toporek
CTS offers customer service training and customer experience workshops th..
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One question is how can you nail your customer service job performance review? I would recommend that you go into your review armed with ..read more
In this One Win Book Review, we take a look at Thinking, Fast and Slow by Daniel Kahneman. Check out the video below to hear Adam’s ..read more
What are some key customer service skills? I’ll give you three that are more specific than just “good communication” or “empathy ..read more
Signal stripping is a term I came up with back in 2016 to explain the differing dynamics of different customer service channels. The ..read more
What are the worst customer service job responsibilities? I’m not sure this question actually hits the reality of customer service very ..read more
In this One Win Book Review, we take a look at Little Gold Book of YES! Attitude by Jeffrey Gitomer. Check out the video below to hear ..read more
What Does Customer Service Teach You? Are there lessons from customer service that apply to other areas of life?  In the end, customer ..read more
Can you get a customer service job without a degree? There are absolutely a wide variety of customer service jobs that do not require a ..read more
In this One Win Book Review, we take a look at Finish by Jon Acuff. Check out the video below to hear Adam’s one win that you can take ..read more
Who is the customer? This seems like a question with an obvious answer. However, it is not as simple as it seems. Of course, the ..read more

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