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Interaction Metrics Blog - Martha Brooke
The blog is probably 85% customer survey news, analysis, and advice. Inte..
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Portland, OR: Feb. 10, 2020 – For its proven customer experience excellence, Yaskawa America has won the Interaction Metrics 2019 Gold ..read more

Lately, at Interaction Metrics, we’ve been discussing the difference between striving to optimize and striving to improve. Specifically ..read more
Every day, everywhere, companies send email surveys, smiley face surveys, or call to request our customer feedback. It’s overwhelming. ..read more

The prevalence of Survey Monkey and other DIY survey platforms has made it cheap and easy to implement customer satisfaction surveys. And ..read more
This morning, my rep texted me from the shop where my car is serviced: “You’ll receive a survey from us. It would mean a lot to me if ..read more
In the United States, healthcare is a $3.5 trillion a year market and employs 1 in 8 Americans. For a market with huge impact and under ..read more

Lately, at Interaction Metrics, we’ve been discussing the difference between striving to optimize and striving to improve. Specifically ..read more
Every day, everywhere, companies send email surveys, smiley face surveys, or call to request our customer feedback. It’s overwhelming. ..read more

The prevalence of Survey Monkey and other DIY survey platforms have made it cheap and easy to implement customer satisfaction surveys. And ..read more

The prevalence of Survey Monkey and other DIY survey platforms have made it cheap and easy to implement customer satisfaction surveys. And ..read more

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