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Shep Hyken - Customer Service Blog
Blog posts, articles and tips focused on customer service and experience...
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Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from ..read more
This week we feature an article by Sean Spurgin, Director of Learning Design at Blue Sky. He discusses how to create a customer experience ..read more
What if the worst thing a customer ever said about you was, “I love you!”? Even on a bad day, you’re still so good that they love ..read more
Unconscious Bias in Customer Service Avoiding Assumptions So You Don’t Accidentally Offend Your Customers Shep Hyken interviews ..read more
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from ..read more
This week we feature an article by Riley Panko, a Senior Content Developer & Marketer at Clutch. She emphasizes the need for human ..read more
What if you only had one customer left to do business with? Maybe this was the last customer on earth? Norman Beck—my friend and ..read more
The Voice of the Customer Creating WOW Moments by Simply Being Human Shep Hyken interviews Stacy Sherman. They discuss strategies for ..read more
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from ..read more
This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service ..read more

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