CloudCherry Blog
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CloudCherry is a Real-Time Feedback Collection and Customer Experience Analytics product to track & measure Customer Delight.
CloudCherry Blog
4y ago
Collaboration.
Communication. Cohesion…
All
those lovely (and essential) ‘ions’ are at the heart of this week’s ‘Sweets of CX’ Episode.
Thank goodness I was joined by a true expert on Collaborating for Success.
After all, he wrote the book. (No really, that’s the title of one of his books.)
– Bob
Roark is an Executive Solution Strategist for Cherwell, top 12 Finalist in CloudCherry’s
2019-2020 CX Championship, best-selling author and speaker, and our esteemed guest
this week.
So,
where DO things currently stand in terms of IT and CX? And how did we end up here?
To find those answers, y ..read more
CloudCherry Blog
4y ago
Let’s
get personal.
About
the comeback of a more personalized approach in CX, that is. It’s no secret- or
at least it shouldn’t be- that this is becoming more and more essential in the
space. And, in my maiden voyage as Host on the podcast (first one truly sans
training wheels), I was personally (had to) VERY grateful to have on board with
me a practices-what-she-preaches expert on the subject. Murphy Fraser is the Client
Success Manager at Skillshare for Teams,
an ICMI Top 50 Thought Leader & Featured Contributor, a recent top 12
Finalist in CloudCherry’s 2019-2020 CX Championship, and ..read more
CloudCherry Blog
4y ago
As with any business solution, it’s not uncommon for companies to feel trapped by their voice of the customer (VoC) vendor once they’ve already implemented VoC tools and attempted to put them into practice. Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage.
At times, refocusing your efforts may be the best course of action. A recent Forrester white ..read more
CloudCherry Blog
4y ago
Gathering customer feedback is a mainstay in business. However, most companies have recognized that closed-ended surveys aren’t enough to gain powerful insights into the customer experience (CX). Instead, a voice of the customer (VoC) program is a necessity for any company that wants to understand and act on customer sentiment.
Today, there is good news and bad news about VoC. The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better ..read more
CloudCherry Blog
4y ago
Ah
First Impressions.
We
all know we don’t get a second chance to make ‘em.
And when it comes to Onboarding, a topic that- surprisingly- doesn’t receive a
whole lot of attention, first impressions can make or break it for both Customers
AND Employees. But, not to worry. On this week’s ‘Sweets of CX’
Episode, we brought in expert Stacy Sherman
to shed some serious light on the subject.
With
her extensive experience in many, varied CX roles, Stacy offers a uniquely
holistic perspective you can’t help but appreciate. And we dug right into that
holistic goodness, beginning at- well- the be ..read more
CloudCherry Blog
4y ago
So,
you’re pretty comfortable with your CX know-how…
You’ve
been in the space. You’re putting in the daily work. You’re listening to
stellar CX Podcasts (shameless…not sorry). But, 2020 is right around the
corner, and you’re itching to up your game. Might we suggest setting a CCXP
Certification in your sights for the New Year?
On
this week’s episode of ‘The Sweets of CX’, Braeden Daly– Senior
Product Marketing Manager at CloudCherry (now Cisco), recent recipient of the CCXP Certification, and our
honored guest offers some fantastic perspective on the subject.
First
off, Braeden emph ..read more
CloudCherry Blog
4y ago
Understanding
Customers…
Love
it or hate it, it’s the key to driving great CX. And, this week on ‘The Sweets of CX’, I dove in
to my first episode as a solo host, and was honored to interview a friend and
colleague who’s ALL about his customers, Mike Miller– Director of Customer
Success at CloudCherry (now Cisco). In truth, there’s no guest I’d rather have
started out with, as Mike has an incredibly kind and calm presence that- no
doubt- is part of the secret to his success with Customers.
But,
don’t be too lulled by his calming voice…This guy has some dynamic advice on dealing
with Cus ..read more
CloudCherry Blog
4y ago
Join
us, CX Soldier…
…As
this week, on the ‘Sweets of CX’, we jump
right on in the trenches with VP of Client Happiness & Success (i.e. Brand
Manager) for Promomash, and one of
CloudCherry’s 2019-2020 CX Champions- Sarah Meyerdirk.
Need
a little back-story on how our CX Champ ended up joining the frontlines in the
CX World at Promomash? Five years ago, she met the team at a Trade show and- in
her own words, “fell in love with the idea of saving all my time away from
spreadsheets, and moving towards an automated workflow.” (Well, who wouldn’t?)
– Nine months later, she’d joined the c ..read more
CloudCherry Blog
4y ago
Who doesn’t want to be a Champion?
The best place to start? Learn from one. And, in this
week’s episode of ‘The
Sweets of CX’, you’ll have the
opportunity to do just that, as we focus on a day in the life of CX Champion,
Assistant VP of Member Experience at Clearview Federal Credit Union, and our honored guest – the truly spectacular Janet
Preteroti.
So, what does an average day look like for Janet? – Well, there’s
a lot of time spent talking about projects being worked on as an organization,
meetings with Team Leaders (yes, daily), and a big focus on feedback and
on ideas for train ..read more
CloudCherry Blog
4y ago
Too much of a good thing?
When it comes to our Finalists for
CloudCherry’s 2019-2020 CX Championship, there’s no such thing! With over 100
stellar submissions to choose from- falling into either the Practitioner or the
Influencer Categories- our Top 10 list quickly became our Top 12 list. And we
ain’t mad about it!
SO, without further ado, our Top TWELVE CX
Champ 2019-2020 Winners are:
In the Category of PRACTITIONERS-
Janet Preteroti– AVP, Member Experience at Clearview Federal Union, and our 1st place CX Champ (in the category of Practitioner). Janet is all about personal conn ..read more