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Fonolo | Customer Service Blog
Fonolo Blog is Customer service and customer experience blog for call cen..
UPDATED FEBRUARY 2020: The call center is an extremely stressful work environment. Simply knowing how to run a call center isn’t ..read more
A few weeks ago, our CEO, Shai Berger, sat down with Peter Ryan, Principal Analyst and Founder of Ryan Strategic Advisory, to discuss the ..read more
It’s no secret that next-gen consumers like to text with friends and even family rather than phone them. At Fonolo, we’ve been wary of ..read more
Guest Author: Scott Miraglia, CEO, Elevation Marketing Customer service isn’t just a buzzword. When done right, it works to attract, ..read more
Many will look at 2019 as a mixed year, one of both wins and losses, and lots of little changes – almost all of them for the better. But ..read more
Wondering what customer service or contact center conference to attend in 2020? We’ve got you covered. Whatever anyone says, attending ..read more
Happy 2020, Fonolo Followers! Welcome to our *new* biweekly news roundup, where we give you the latest and greatest in customer service ..read more
Which customer service blog posts helped to shape the last decade for you?  When we look back at the customer support industry in 2010, ..read more
Ever since the retail industry has gotten a digital facelift, only a handful of brands have experienced unbeatable growth. Today, Amazon ..read more
Advances in communication technology are forcing rapid change in the contact center. To accommodate consumers’ growing expectations and ..read more

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