CallMiner Blog
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The CallMiner blog covers various topics including industry news, call center quality monitoring, best practices and customer experience management.
CallMiner Blog
4d ago
Today's companies face a variety of challenges in maintaining customer satisfaction. This blog why it's important, how to improve customer satisfaction in the current landscape, and more ..read more
CallMiner Blog
1w ago
Read this blog to learn what it takes to operationalize artificial intelligence (AI) in contact centers and beyond, focusing on the significance of workflows and how they can help drive ROI ..read more
CallMiner Blog
3w ago
2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities ..read more
CallMiner Blog
1M ago
Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs. This blog offers tips for selecting the best sentiment analysis tool ..read more
CallMiner Blog
1M ago
ChatGPT and generative AI have captured the attention of individuals and organizations alike. This blog explores the use of AI in data analytics to process, analyze, and derive insights ..read more
CallMiner Blog
1M ago
Voice analytics is a valuable tool enabling businesses to gain valuable insights from customer interactions. Learn how the technology can help drive value in the contact center and beyond ..read more
CallMiner Blog
2M ago
Uncovering channel-specific insights can ensure a seamless customer journey, as well as driving business improvements that make a difference in EX and CX. Read more in our blog ..read more
CallMiner Blog
2M ago
Despite all the buzz around AI, most business leaders still struggle to fully understand it. This blog answers six common AI questions to help you understand how it's used in the CallMiner platform. ..read more
CallMiner Blog
3M ago
Financial services teams must maintain sky-high CX and EX standards in 2024, despite major challenges. Explore the top four 2024 financial services CX trends ..read more
CallMiner Blog
3M ago
Understanding how customers use and feel about the products they buy is critical. This blog looks at how product intelligence can help companies make better decisions about products and improve CX ..read more