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The iPerceptions Blog
iPerceptions is a global leader in Voice of the Customer solutions. The g..
It is five times more expensive for you to acquire a new customer than it is to retain one. With Customer Experience statistics ..read more
What does a football team need to do to win the ultimate prize? Sure, a well-timed, rousing speech from the coach always helps ..read more
2019 has just flown by. With over 4 in 5 marketers expecting to compete primarily on Customer Experience (CX), this is a topic ..read more
Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations ..read more
It’s beginning to look a lot like the holiday shopping season is upon us. So, what can retailers expect from their customers ..read more
Bill Gates once said, “The Internet is becoming the town square for the global village of tomorrow”. Today, brands must ..read more
A great Customer Experience dashboard is so much more than just pretty charts ..read more
More than 4 in 5 of brands now expect to compete based on the Customer Experience (CX), according to Gartner. The need to ..read more
We are now firmly in the age of Customer Experience (CX). An age when customers are more empowered by technology than ever ..read more
Data is everywhere. We’ve never had so much of it at our fingertips. We now have data on pretty much anything imaginable. ..read more

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