Astute | Astute Customer Engagement Blog
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We create intelligent software solutions to help the world's best brands enhance engagement with their customer communities by contextually blending human and artificial intelligence.
Astute | Astute Customer Engagement Blog
3y ago
Technology is always advancing – as are customers’ expectations. See how call center technology delivers faster, more personalized service.
The post 3 Ways Call Center Technology Dramatically Reduces Service Wait Times appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
Automated customer sentiment analysis is essential to understanding customers’ emotions. Voice of customer tools can identify key insights and drive quick action.
The post How Customer Sentiment Analysis Improves the Customer Experience appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
Voice of customer helps your business benefit from listening to & engaging with what your customers say about your brand.
The post The Essential Voice of Customer Guide appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
Employee engagement surveys can help you discover how to boost employee satisfaction and retention. Here are some questions and tips to consider.
The post Employee Engagement Survey Questions and Tips All HR Leaders Must Know appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
How do integrations help add context to your disparate data sources and help you better understand and boost CX? We take a look in this post.
The post How Customer Data Integration Leads to CX Mastery appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
Customer service automation helps companies with providing exceptional customer service and building customer loyalty.
The post Building Customer Loyalty: 3 Unexpected Ways Email Automation Can Help appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
CX can impact your bottom line in several ways. Here's a look at some of the statistics and research to know to guide your efforts in 2021.
The post Top 40 Customer Experience Statistics To Know in 2021 appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
As Astute’s new Chief Marketing Officer, my mission is clear: Build a high-performing team focused on driving the company’s primary goal of creating infinite loops of customer experiences.
The post Mission Critical: It’s Time to Bridge the Customer Experience Gap appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
With new, faster options for testing and with COVID-19 vaccines rolling out, should employers change their employee self-screening processes?
The post COVID-19 Employee Screening: How the Vaccine and Faster Testing Could Change Your Approach appeared first on Astute ..read more
Astute | Astute Customer Engagement Blog
3y ago
Customers crave personalization. The latest in automation and AI make delivering a personalized customer experience easier than ever before.
The post How to Make Personalized Customer Experiences Easy with Automation appeared first on Astute ..read more