Here are some recommended tools: Feedspace.io: Ideal for capturing authentic video,audio,text testimonials that can add credibility to your brand. Testimonial.io: Offers a platform to gather and manage customer testimonials in various formats, including text, audio, and video. Boast: Allows businesses to collect, manage, and display customer testimonials through customizable forms. Trustpilot: Enables businesses to gather and showcase customer reviews and feedback, including options for audio and video testimonials. VocalReferences: Provides tools to collect and showcase video, audio, and te ..read more

Hello there I want to be be specialized in CX for luxury brands and I have started reading some books about the matter. Yet, I don't know if I can work with luxury brands when I am self taught or do I need a degree ? I am sharing content about everything I learn on Instagram and linkedin. What are your thoughts ? submitted by /u/Iam_Amina [visit reddit] [comments ..read more

I'm curious to hear what everyone in this community thinks about this: Which do you believe is more crucial: internal-facing reviews like NPS and CSAT, or external-facing reviews such as those on Google and Yelp? submitted by /u/Competitive_Fan_2040 [visit reddit] [comments ..read more

CX Chats - With Jim Iyoob of Etech Global Services Delve into the captivating world of customer experience (CX) through the eyes of Jim Iyoob, the Chief Customer Officer at Etech Global Services and a distinguished CX Hall of Fame member. His journey, beginning as a humble call center agent in the 90s and culminating in an illustrious career that reshaped the customer experience landscape, is a testament to the power of perseverance and innovation. Here are some of the highlights from the discussion. What Advice Do You Have For Someone's First 100 Days As Head Of CX Or CS? Jim emphasizes list ..read more

I created this article about How To Create Customer Advisory Boards That Create Value that I thought everyone would like. Customer Advisory Board Meeting Logistics Location When planning your Customer Advisory Board, it’s important not to overlook the location for your meeting. We recommend that companies select a location that your Customer Advisory Board members will find both nice and convenient. This doesn’t mean it needs to be at a five-star resort close to a major airport, but asking them to fly to a secondary city (often via a connecting flight), then driving an hour to a mediocre hote ..read more

Hello all! Is there any agencies out there that help implement a survey and the ongoing management of the customer experience? submitted by /u/Competitive_Fan_2040 [visit reddit] [comments ..read more

When considering product or service feedback, how many individuals have provided you with their thoughts? And what's the most effective way to request feedback: via email or direct messaging? Recently, I reached out directly to 100 individuals to solicit feedback. Among them, approximately 18 to 20 individuals responded when asked for feedback. However, when prompted to publicly share their feedback, 14 declined, where only 4 agreed to publicly share their feedback. What might be the underlying reasons for this reluctance? submitted by /u/Working_Angle_8384 [visit reddit] [comments ..read more

During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on their current customer experience strategy. Here are the enlightening perspectives they shared. Here is a list of the experts featured: - Kristi Faltorusso - Chief Customer Officer - ClientSuccess - Andrew Carothers, CCXP - Digital Customer Experience Leader - Cisco - Jonathan Shroyer - Chief Customer Experience Officer - Arise - Simona Barcău - Vice President Of Customer Success - Cority - Lee Roquet - Chief Executive Officer - Finch - Courtney Smith - Director ..read more

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