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Win the Customer! Blog - Flavio Martins
An award winning customer service blog discussing the latest trends and b..
2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom ..read more
The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn ..read more

In today’s competitive marketplace, customer care isn’t merely an add on, it’s become an integral part of most business strategies ..read more
Getting people motivated to serve customers and consistently deliver exceptional customer experiences can be one of the most daunting ..read more
Research from Forrester has found that 80% of companies want to use customer service to differentiate themselves from the competition. So ..read more

Marks & Spenser, the U.K.’s largest chain store, has decided to stop playing music in its stores following feedback from customers, ..read more

We’ve all heard the all saying that “the customer is always right”, but is the customer really always right? Of course! Here are ..read more
Attracting new customers is expensive and difficult. Today, competing for new customers is just part of operating in virtually any  ..read more

The rapid migration from the web and PCs to mobile devices in the last decade surprised everyone. As smartphones rapidly became more ..read more
Unhappy customers cost businesses $537 trillion each year. The customer is NOT always right, but even wrong customers can significantly ..read more

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