Transforming the Customer Experience - Kristina Evey
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Kristina Evey helps businesses get new customers and become even more profitable with the customers they already have. She is an expert in all areas of the Customer Experience and has successfully helped many businesses, nationally and locally, create a customer centric culture, hire and train staff that will work in the customer's best interest.
Transforming the Customer Experience - Kristina Evey
4y ago
I just read a New York Times article that just has me seething. US Bank fired a customer for doing … Read MoreU.S. Bank Fires Employee for Helping Customer on Christmas Eve
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Transforming the Customer Experience - Kristina Evey
4y ago
It should old news to you by now that focusing on Customer Experience(CX) drives sales and customer loyalty. What stymies … Read MoreSelf-Auditing Your Company’s Customer Experience for Value Opportunities Pays Off
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Transforming the Customer Experience - Kristina Evey
4y ago
Lynn Hunsaker, CCXP, is Chief Customer Officer of ClearAction Continuum where she co-founded its flagship ClearAction Value Exchange as a … Read MoreEpisode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX
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Transforming the Customer Experience - Kristina Evey
4y ago
Sarah E. Toms is executive director and co-founder of Wharton Interactive. She has spent more than twenty years as a … Read MoreEpisode 69 – Conversation with Sarah Toms
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Transforming the Customer Experience - Kristina Evey
5y ago
Shownotes… You have the best of intentions in providing a product or service your customers will be happy with. Remember … Read MoreEpisode 65 – Remember the Customer in Your CX Work
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Transforming the Customer Experience - Kristina Evey
5y ago
Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service Expert Jeff Toister
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Transforming the Customer Experience - Kristina Evey
5y ago
Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers
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Transforming the Customer Experience - Kristina Evey
5y ago
Customer Self Help options and channels are on the rise – Studies suggest that as many as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty
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Transforming the Customer Experience - Kristina Evey
5y ago
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights
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Transforming the Customer Experience - Kristina Evey
5y ago
On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience. Culture is … Read MoreEpisode 59 – The CX Benefits of a Culture Book
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