ClickDimensions Marketing Automation Are you looking for a comprehensive marketing automation solution that integrates seamlessly with Dynamics 365? Look no further than ClickDimensions Marketing Automation.  In this post, we’ll provide an overview of ClickDimensions Marketing Automation, its features, and how it can benefit your business. We’ll also discuss the support and onboarding services available to help you get the most out of this powerful marketing automation tool. What is ClickDimensions Marketing Automation? ClickDimensions is a marketing automation platform designed spe ..read more

Dynamics 365 Customer Insights Journeys (Marketing) Pricing Pricing for Dynamics 365 Customer Insights Journeys (Marketing) can be difficult to understand. In this article, we break down the pricing in an easy-to-understand format.  First, the Product Renaming department at Microsoft (being sarcastic however I swear they have such a department) have renamed Dynamics 365 for Marketing to Customer Insights Journeys. To make this more confusing, there are two products under Customer Insights: Customer Insights Data – enables businesses to unify customer data from various sources, such as ..read more

What is Microsoft Copilot? Microsoft Copilot is an artificial intelligence (AI) assistant. AI, or Artificial Intelligence, refers to the simulation of human intelligence in machines that are programmed to think and learn like humans. It encompasses a broad range of techniques, algorithms, and technologies that enable machines to perform tasks that typically require human intelligence. The first significant AI tool brought to market was ChatGPT developed by OpenAI. ChatGPT was launched in June 2020 and gained significant news coverage and fanfare. ChatGPT was not the first AI ..read more

Need support for your Dynamics 365 system?  LevelUP for Dynamics 365 is a full support & managed service for a fixed monthly cost.  Learn More A kanban board is a tool to help visualize work items like sales opportunities, cases, and projects. It also allows end users to easily drag and drop work items into the different status or stages vs opening records and changing fields. For example, in the below screenshot the kanban board for sales opportunities allows the sales team to easily drag opportunities into the different stages of their sales cycle: How to add ka ..read more

Microsoft has released the new Dynamics 365 Field Service Mobile App for general availability.  This new mobile application was developed by Microsoft and is built on the Microsoft Power Platform as opposed to the previous version built by Resco.  Transition Information: The legacy Field Service mobile app will be reaching end of life by June 2022 By June 2021, new deployments must use the Field Service (Dynamics 365) mobile app The legacy Field Service Mobile app will be retired June 2022.      Top Features of the New Mobile Application Purpose-built wi ..read more

Selecting your Microsoft Dynamics Partner is a significant decision that will greatly impact the success or failure of your project. The definition of “partner” is “one associated with another with common goals”. This is very important to remember in your Microsoft Dynamics Partner selection. The typical Dynamics 365 partner engagement model is time and materials. The Dynamics Partner estimates your project based on billable hours. Estimate is the key word here… There are a lot of problems with this engagement model. First, the risk is ALL on the client. Second, you cannot accurately budget ..read more

Microsoft, Google, Apple, Mozilla and other major technology vendors are deprecating support of TLS versions 1.0 and 1.1 in 2020.  Popular web browsers will continue to function but start showing alerts when TLS 1.0 or 1.1 web communication is encountered, and server-to-server communications will also change. Transport Layer Security (TLS) is a security protocol to encrypt and authenticate secure connections across the web, either from a web browser or between web servers. TLS version 1.0 was first defined in ..read more

Why now is the time to implement a CRM solution. It is proven that businesses who make investments during economic downturns regain pre-recession growth rates. Harvard Business Review did a study on this called “Roaring Out of Recession” A few of the study’s findings: Firms that cut costs faster and deeper than rivals don’t necessarily flourish. They have the lowest probability—21%—of pulling ahead of the competition when times get better Companies that reduce costs selectively and invest relatively comprehensively in the future by spending on marketing and other key areas have the hi ..read more

Dynamics 365 pricing changed on October 1, 2019 Microsoft dramatically changed the model in which they licensed Dynamics 365. Previously, Microsoft provided three different licensing plans within Dynamics 365: The Customer Engagement Plan, Unified Operations Plan or Dynamics 365 Plan. Within those plans, all associated applications were provided at a fixed price per user per month. Microsoft replaced this outdated licensing model with a new and improved model that will better benefit your company. In this blog, we will discuss how the new licensing will impact your business, what the new mod ..read more

Two Expert Microsoft Dynamics CRM/365 Partners Join Forces FOR IMMEDIATE RELEASE  Sträva Technology Group 844-8-STRAVA (844-878-7282) info@stravatechgroup.com Marlton, NJ, USA November 18th, 2019 – Sträva Technology Group announces it has acquired Solutimus Solutions, a leading provider of Microsoft Dynamics CRM/365 and Power Platform custom development services headquartered in Jharkhand, India with offices in Adelphi, MD. “Solutimus Solutions has been a trusted, strategic partner and integral in helping us deliver innovative Customer Relationship Management solutions to our cl ..read more