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The Center For Client Retention
The Center For Client Retention provides research, training, and consulti..
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Our customers’ expectations are growing exponentially. Although technology helps companies facilitate CX strategy, without the human ..read more

Retail stock prices forecast the future. The predictions for 2020 are dim. In 2019, global trade tensions, economic uncertainty and the ..read more

Once upon a time, a very successful department store owner answered the telephone one evening. On the other end of the line was a customer ..read more

Today we are excited to share with you a guest post by Danielle Adams. Mastering good client communication is the first step to a great ..read more

Customer Experience trends are bigger and better for 2019. Artificial Intelligence (AI) tops the list, with a virtual army of app ..read more

If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial ..read more

E-commerce sites don’t make sense. In many cases they look like every other site, cluttered and not easy to search for the Contact Us  ..read more

In a recent article in The Washington Post,  Minimum Wages are Rising, Pay for Experienced Retail Workers is Not, the authors write,“ ..read more

According to Webster’s dictionary, networking is “the cultivation of a productive relationships for employment or business.” The key ..read more

It’s rare that retailers ever talk about or report statistics on repeat customers. Stats are publicized on store over store results, year ..read more

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