It’s Do or Die. The Journey Through Failure.
SAPinsight Blog
by Ginger Luttrell
3y ago
It’s no secret that I love Super Users and Super User Leaders. Yep, that’s me on stage, now that’s love! I’ve literally invested everything to support them. Hmmm… that’s a post for another day. Let me start by saying I’ve failed. OK, I know that’s a bit strong, but I tend to be pretty hard on myself. So before you lean in to help me feel better and tell me I didn’t, just know that I have a very healthy relationship with the word fail. If you’ve been keeping up with me, you know that in 2013 I decided to act on a vision I had for many years, to create a member community for Super Users and Su ..read more
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What should Super Users know about Knowledge Management? (II): Which information where?
SAPinsight Blog
by SUNsource
4y ago
By Laila Pesoa 2019 SUNsource Leader Board Member As we said in the previous blog, What should Super Users know about Knowledge Management? (I): What is in it for me?, the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information, when and how it should be available, not forgetting why it is needed in the first place. To do this, however, the Super User has to be able to identify and classify correctly the type of data/information that exists in his department in the first place, so as to know the best way to sto ..read more
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End User Neglect, “They’ll Figure It Out” is not a strategy
SAPinsight Blog
by Ginger Luttrell
4y ago
Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as these get passed down to succeeding generations of users. Here are just some of the many barriers to success that get thrown at the “business process drivers” (aka end user): Frustration: Struggling End Users are unhappy. Unhappy users avoid the system as ..read more
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Are End Users Really That Dumb? The Story of Alice.
SAPinsight Blog
by Ginger Luttrell
4y ago
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure this isn’t happening in your organization! Alice (alias) was the senior experienced sales order processing specialist for a company that, in a survey regarding End User competency, rated its user group support “world class”. In order to dig deeper into a company with this claim, we traced system use on the part of End Users across their most important business process: order fulfillment turnaround. The company manufactured widgets f ..read more
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The New Elephant in the Room, the SILOsaur
SAPinsight Blog
by Ginger Luttrell
4y ago
I’ve been saying for a few years now that the organizational structures have become like dinosaurs, maybe I should have said sloths. While “digging through the sands” of information, this dinosaur got an identity. Meet SILOsaur. Tweet Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…” You know this story right? According to Webopedia author Vangie Beal, “A silo describes any management system that is unable to operate with any other system, meaning it’s closed ..read more
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What should Super Users know about Knowledge Management? (I): What is in it for me?
SAPinsight Blog
by SUNsource
4y ago
By Laila Pesoa 2019 SUNsource Leader Board Member What should Super Users know about Knowledge Management? (I): What is in it for me? I have always seen Super Users as knowledge specialists. Why? Because the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information, when and how it should be available, not forgetting why it is needed in the first place. But this can sound too abstract if the Super User does not understand the bigger context of Knowledge Management. Although Knowledge Management is a very wide topic, in w ..read more
Visit website
What should Super Users know about Knowledge Management? (II): Which information where?
SAPinsight Blog
by SUNsource
4y ago
By Laila Pesoa 2019 SUNsource Leader Board Member As we said in the previous blog, What should Super Users know about Knowledge Management? (I): What is in it for me?, the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information, when and how it should be available, not forgetting why it is needed in the first place. To do this, however, the Super User has to be able to identify and classify correctly the type of data/information that exists in his department in the first place, so as to know the best way to sto ..read more
Visit website
End User Neglect, “They’ll Figure It Out” is not a strategy
SAPinsight Blog
by Ginger Luttrell
5y ago
Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as these get passed down to succeeding generations of users. Here are just some of the many barriers to success that get thrown at the “business process drivers” (aka end user): Frustration: Struggling End Users are unhappy. Unhappy users avoid the system as ..read more
Visit website
Are End Users Really That Dumb? The Story of Alice.
SAPinsight Blog
by Ginger Luttrell
5y ago
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure this isn’t happening in your organization! Alice (alias) was the senior experienced sales order processing specialist for a company that, in a survey regarding End User competency, rated its user group support “world class”. In order to dig deeper into a company with this claim, we traced system use on the part of End Users across their most important business process: order fulfillment turnaround. The company manufactured widgets f ..read more
Visit website
The New Elephant in the Room, the SILOsaur
SAPinsight Blog
by Ginger Luttrell
5y ago
I’ve been saying for a few years now that the organizational structures have become like dinosaurs, maybe I should have said sloths. While “digging through the sands” of information, this dinosaur got an identity. Meet SILOsaur. Tweet Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…” You know this story right? According to Webopedia author Vangie Beal, “A silo describes any management system that is unable to operate with any other system, meaning it’s closed ..read more
Visit website

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