What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business.  Hotels are uniquely diverse businesses that demand a wide range of skills. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out. We all have that one memory of an unforgettable hospitality experience – sometimes it is even the reason we enter the industry – and usually, there is a member of staff right at the centre of that experience. 78% of people ..read more

What is a hotel business? A hotel business is simply an establishment that offers guests a place to stay. The term ‘hotel’ can refer to a specific type of accommodation – a large building filled with small, serviced rooms that are used for short-term stays – or it can be more broadly applied to refer to almost all types of accommodation, from bed and breakfasts, unserviced apartments, glamping and more. No matter which definition you use, the ultimate goal of all hotel businesses is the same: to attract more guests, fill more rooms, and maximise the value of every booking. Table of contents ..read more

Hotel tips: What are they? Hotel tips are the pieces of knowledge and insight that professionals in the hotel and hospitality game build up over their time in the business, to eventually pass onto the hotel newbies and up-and-comers who might benefit from them. Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. In this guide we’ll take a look at a few of the most valuable tips for successful hotel management, offered up by seasoned hospitality experts. And w ..read more

What is a hotel meeting room? A hotel meeting room is a dedicated space within a hotel, specifically designed to host various events, from corporate meetings and workshops to private gatherings and seminars.  These rooms are equipped with modern amenities such as audiovisual equipment, high-speed internet, comfortable seating, and often, catering services to ensure a seamless and productive experience for attendees.  The flexibility of hotel meeting rooms allows them to be tailored to the specific needs of the event, whether it’s a boardroom setup for executive discussions or a theat ..read more

What are hotel problems? Like all industries, the challenges faced by hotels are diverse. Hotel problems often revolve around managing guest expectations, maintaining operational efficiency, and ensuring financial profitability.  Common issues include inconsistent customer service, challenges in managing online reputation, and fluctuating occupancy rates.  Operational hurdles such as staff turnover, outdated technology, and inefficient resource management can also impact service quality. Hotels must also navigate the complexities of dynamic pricing strategies and adapt to evolving ma ..read more

What are hotel events? Hotel events transform hotels into hubs of activity and excitement. These events range from elegant corporate conferences to vibrant weddings, each offering a unique atmosphere and a multitude of opportunities. At their most simple, they’re gatherings for connection, and at their best, they’re experiences that leave lasting impressions on hotel guests and attendees alike. Events are a never-ending marketing opportunity and a major source of tourism. Any sensible hotel manager will be using events to inform their rates and their website content. Table of contents Hotel ..read more

What is a hotel cancellation policy? A hotel cancellation policy outlines the terms under which a guest can cancel their booking without incurring a penalty, as well as those scenarios where there will be a fee associated with a cancellation. It’s a crucial component of a hotel’s operations, balancing guest convenience with the hotel’s need to manage rooms and revenue efficiently. Table of contents Why having a clear hotel cancellation policy is important A hotel cancellation policy is more than just fine print – it’s a crucial piece of your hospitality puzzle that shapes guest experiences a ..read more

What are wholesale hotel supplies? Wholesale hotel supplies are the bulk purchase of essential items that keep a hotel running smoothly, from toiletries and linens to kitchenware and cleaning products. Unlike retail buying, where items are purchased in smaller quantities, wholesale allows hoteliers to secure large volumes at discounted rates. This not only ensures a consistent guest experience but also significantly cuts down operational costs.  By partnering with reliable suppliers, hotels can maintain a high standard of service, offering guests everything they need for a comfortable sta ..read more

Most hotels do not need a TV-show inspired ‘hotel inspector’ on their doorstep to transform their operations, but hotel leaders everywhere require help sometimes, even industry veterans. When it comes to running your own hotel business, it can be a daunting task to decide whose advice to trust. With a few hotel consulting firms competing for attention and, indeed, business, there are a few factors hotel owners and operators should consider in their selection process. In this blog, we detail what is involved in hotel consulting, why you may want to engage hotel consulting services, and list som ..read more

No matter the circumstances, some tasks in a hotel have to be done daily to keep operations smooth and the business on track. The role of the night auditor fits that description with its high level of responsibilities at unusual hours, to empower daytime operations to flourish. In this post, we answer the question “just what does a hotel night auditor do?”, before exploring their responsibilities and the hallmarks of what makes a great hotel auditor for your hotel—and how to find them. Table of contents What is a hotel night auditor? Hotel night auditor duties span across two main areas: run ..read more